Work Schedule:

Monday-Friday 8:30am-5pm

Maintains detailed knowledge and application of billing requirements for third party payers. Coordinates information on patients accounts through communication with physicians and patients. Provides information and general assistance to patients, clients, and physicians. Understands and abides by patient confidentiality regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Maintains detailed knowledge of billing system and billing requirements and rules for third party payers.
• Assures that all financial and demographic information is correct and complete
• Contact clients, physicians, or patients to obtain any missing information needed to accomplish accurate billing records.
• Re-bills insurance companies or other third parties to secure payment for patients.
• Answers phone/voicemail inquiries and follows up with patient/client.
• Assists other staff members as needed in performing their job duties.
• Accepts additional responsibilities during staffing shortages.
• Maintains work assignment flexibility and communicates ongoing/outstanding issues with staff members.
• Maintains knowledge of and adheres to the department’s Standard Operating Procedures (SOP’s).
• Produces work with minimal data entry errors.
• Meets minimum department-set call volume standards

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Communication Ability:

Must have patience, tact, cheerful disposition, and enthusiasm in order to relate and work with ill, disabled, elderly, emotionally upset and occasionally hostile people.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Basic computer skills (windows, medical record software, MS Office, etc.) with proficient data entry skills of 40-50 wpm, in addition to basic knowledge of standard office equipment.

Certificates and Licenses: No certifications required.

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Department:

1046-00015 Billing