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Job Description

Manages a large team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to mid-term focus; significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead project or program teams in one division/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for divisional programs.

Strategic Leadership (25%)

• Partner with senior leadership to align HR practices with organizational goals and long-term business objectives.
• Assess workforce trends and recommend strategies to improve organizational effectiveness, capability building, and employee engagement.
• Provide strategic insight on talent planning, organizational structure, and succession development.

Tactical & Operational HR (75%)

Management Coaching & Support

• Serve as a trusted advisor to managers and supervisors on performance management, team development, communication, and conflict resolution.
• Provide real-time coaching to leaders to improve decision-making, accountability, and employee experience.

Employee Relations

• Conduct and oversee employee relations investigations, ensuring fairness, compliance, confidentiality, and resolution.
• Address day-to-day employee concerns with clarity, empathy, and consistency.
• Monitor workplace climate and recommend proactive measures to support a positive, inclusive, and productive culture.

Compensation & Benefits Oversight

• Oversee compensation structures, job leveling, salary benchmarking, and annual merit processes.
• Manage benefits administration, vendor relationships, renewals, and open enrollment processes.
• Provide guidance on pay equity, compliance, and total rewards strategies.

Talent Acquisition & Retention

• Lead and refine the full-cycle recruitment process, from workforce planning to candidate selection.
• Ensure a strong employer brand and a consistent, high-quality candidate experience.
• Develop retention strategies, including stay interviews, career development pathways, and recognition programs.
• Support onboarding practices that drive early engagement and long-term success.

HR Operations & Compliance

• Oversee HR policies, compliance, and documentation in accordance with federal, state, and local regulations.
• Manage HR systems, reporting, and data accuracy.
• Provide guidance on HR metrics and dashboards to inform decision-making.
• Develop, manage, and monitor the Human Resources department’s annual budget.
• Ensure cost-effective use of HR resources, including staffing, benefits, training, and technology.
• Evaluate and negotiate vendor contracts for HR services to maximize value and efficiency.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field required; HR certification (SHRM-CP/SCP, PHR/SPHR) preferred.
• 7+ years of progressive HR experience, including managerial or business partner roles.
• Strong expertise in employee relations, management coaching, recruiting, and compensation/benefits administration.
• Demonstrated ability to balance strategic thinking with hands-on execution.
• Excellent interpersonal, communication, and problem-solving skills.
• Proven ability to work with confidentiality, sound judgment, and professionalism.

Qualifications

Bachelor of Science - Human Resources Management, Experience (7-10 years), Professional in Human Resources (PHR) - Human Resource Certification Institute, SHRM Certified Professional - Society for Human Resources Management (SHRM)

Experience

Experience (7-10 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.