KEY RESPONSIBILITIES

Leadership & Talent Development

• Recruit, develop, and retain top retail talent; build inclusive teams that reflect the communities we serve.
• Lead onboarding, coaching, and succession planning for Store Managers and high-potential talent.
• Conduct regular in-market visits to assess team engagement, talent gaps, and development needs.
• Facilitate weekly leadership calls and ongoing 1:1s with Store Managers; model real-time coaching.

Business & Financial Performance

• Own district sales results, KPIs, labor models, and P&L performance; identify and address performance gaps proactively.
• Create territory-specific business plans in partnership with HQ teams; adapt plans to drive results locally.
• Partner with store leaders to manage all controllable expenses, including payroll, supplies, and marketing investments.
• Ensure execution of accurate financial processes (e.g., P&Ls, credit card reconciliations, chargebacks).

Operational Excellence

• Drive operational efficiency and consistency across stores through systems, policies, and tools.
• Lead the execution of inventory, safety, compliance, and shrink strategies across the territory.
• Ensure store adherence to brand standards, including visual merchandising and in-store experience.
• Monitor and leverage POS and mobile application data to inform strategic decisions.

Brand & Community Engagement

• Champion brand culture and uphold core values in every store environment.
• Work closely with cross functional partners to bring brand-building initiatives to life.
• Support the execution of experiential activations and local community engagement aligned with our purpose.

KNOWLEDGE, SKILLS, & ABILITIES

• Bachelor's degree in Business, Retail, or related field; MBA or continuing education a plus.
• 7+ years of progressive retail leadership experience; minimum 3 years in a multi-unit leadership role.
• Demonstrated success in delivering strong business results through empowered, people-first teams.
• Expertise in managing KPIs, payroll, controllable expenses, and territory-level P&Ls.
• Proficiency in Microsoft Office, POS platforms, and workforce planning tools.
• Ability to travel regularly across district (domestic U.S. travel)- 3 days a week on average.
• Must be able to work flexible hours including nights, weekends, and holidays as needed and have a valid US drivers license.
• Role requires frequent time spent in-store and on the retail floor, including standing and moving.

WHO YOU ARE

• A leader who blends empathy with accountability to drive sustainable results.
• Proven ability to lead through change, effectively communicate and scale culture.
• An operator who obsesses over the customer journey and experience.
• A builder of inclusive teams and psychologically safe workplaces.
• Ability to thrive in a fast-paced environment with travel.

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.