Compensation:

$26.00 - $31.00 per hour. You are eligible for a Short-Term Incentive Plan with the target at 7.5% of your annual earnings; terms and conditions apply.

nd User Computing Admin – On-site in Aliso Viejo, CA

The End User Computing Admin is a subject matter expert responsible for providing advanced technical support, guidance, and leadership to the End User Computing team. This role ensures efficient and effective resolution of complex issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.  

 Essential Functions

• Manage and assist in the implementation, monitoring, maintenance, and administration of End User Computing servers, networks, and computer systems through VCenter, O365 admin, RSAT, and OKTA to ensure uptime, performance, and security
• Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruption to business operations
• Support backup routines and recovery processes to safeguard data and maintain data integrity 
• Implement security measures and protocols to protect systems and data from unauthorized access, breaches, and other vulnerabilities 
• Develop and implement standardized processes, procedures, and knowledge base articles for the End User Computing team 
• Assist with the installation, configuration, and updating of software applications and operating systems
• Participate in and own projects to ensure timely and successful completion
• Mentor and provide technical guidance to junior End User Computing team members
• Collaborate with cross functional teams and vendors to resolve escalated support cases
• Analyze End User Computing performance metrics and identify areas for improvement  
• Promote adherence to ITIL service management principles and industry best practices  
• Provide technical support to end-users, addressing inquiries, and resolving issues related to software, hardware, and network connectivity
• Other duties as assigned

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience  
• 5+ years of experience in a service desk or technical support role, with at least 2 years in a senior or lead capacity
• CompTIA A+, Network+, or other relevant certifications 
• Comprehensive knowledge of endpoint management, access management, voice services, printing solutions, and enterprise applications  
• Strong analytical and problem-solving skills, with the ability to navigate complex technical environments
• Excellent written and verbal communication skills, with the ability to effectively communicate with technical and nontechnical audiences 
• Experience with KACE Service Desk or similar ticketing systems
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation  
• Prior experience in leading and mentoring technical teams
• Be able to adapt and work in a fast paced environment

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Equal Opportunity Employer

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