Manager of Claims & Underwriting Training

Looking for an opportunity to lead the learning and development function for our Claims and Underwriting business units?

Step into a role where you’ll lead transformation. As the Manager of Claims & Underwriting Training, you’ll oversee the design and delivery of training programs across both functions, creating engaging, high-impact learning experiences that strengthen performance, elevate service, and fuel employee growth.

You’ll lead a talented team of Supervisors, Training Specialists, and Instructional Designers—both on-site and remote—driving innovation, collaboration, and excellence. By partnering with senior leaders in both Claims and Underwriting, you’ll align training strategies with business priorities, measure outcomes, and deliver enterprise-wide learning solutions that set new standards for success.

If you’re a dynamic leader who thrives on driving change, developing talent, and delivering measurable impact, this is your chance to make a lasting mark on how our Claims and Underwriting teams learn, grow, and excel.

What You’ll Do:

• Your primary role is to lead a team that includes supervisors, administrative staff, instructional designers and training specialists both locally and remotely across multiple markets.

• You’ll be in regular contact with individuals at all levels of the organization on a variety of learning and development issues in an effort to enable business performance as well as collaborate with senior leadership across the organization.

• You will lead professional skills improvement, soft-skills training, and technical training programs on an organization-wide basis for our business units.

• You’ll work on the design and facilitation of claims and underwriting training.

• You will develop and manage our learning platforms.

• A key part of this role will be to direct and manage cross-functional committees and supervise the design and implementation of their training programs with the intent of promoting improved member service and workforce performance through professional development and interdepartmental business process improvements.

• You’ll be involved with making decisions involving the direction of major projects, implementing plans that affect the strategic direction of assigned projects.

What You’ll Need:

• B.A. in Human Resources, Organizational Development, Training or Insurance or equivalent combination of work experience and education required. MA/MBA preferred.

• To thrive in this role, you will have experience working in a multi-state environment, with learners in numerous geographies and time zones.

• Experience in developing Insurance Claims and Underwriting training curriculum and multiple content areas for a multi- state audience, with a high degree collaboration with multi-state team members.

• Certificates from ATD or similar organizations preferred.

• Insurance related professional designations preferred.

• SHRM-SCP/ SPHR preferred.

• 3+ years in administering learning and development programs.

• 3+ years in managing employees and/or supervisors.

• 3+ years in Instructional Design.

• Instructional Design certifications a plus.

• Proven skills in project management.

• LMS knowledge.

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The starting pay range for this position is:

$106,900.00 - $142,200.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).