Posting Date

04/23/26

Application Deadline

Open Until Filled

Pay Range

$18.00 hourly

The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Call Center

About the Position

This job posting is reserved for administrative use only and is not an active open job posting. Please do not apply to this posting unless directed by the Maricopa County Human Resources Department. Unsolicited applications submitted for this posting will not be processed.
If you have questions regarding this posting, please contact Recruitment & Talent Acquisition Services at 602-506-3755.

Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center.

As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need.

This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!

***Please note that this is a temporary position that will be contracted from June 22nd to November 13th**

About the Maricopa County STAR Contact Center

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

About the Maricopa County Election’s Office

The Elections Office is committed to providing voters with accurate information about elections administration in the country’s second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team!

Proud to Offer

• Work with a greater purpose
• Set hours of 8:00 AM -5:00 PM with a one-hour lunch
• Convenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearby
• Opportunities for growth and development within Maricopa County

We Require

• Customer service experience, clerical experience, or a combination thereof
• High School diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis.

We Also Value

• Bilingual in Spanish and English

Job Contributions

• Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
• Act as a communication facilitator between the public and the contact center management
• Communicate and process information to the Lead or Supervisor when necessary
• Answer incoming phone calls; may have to take and relay messages
• Provide factual information to the public and /or other County employees
• Maintain logs and other forms of information data entry
• Complete and review routine forms and memos, ensuring accuracy and completeness

Working Conditions

• This position is in an office setting and is not substantially exposed to adverse environmental conditions
• Requires the ability to sit or stand for an extended period and the ability to view a computer screen for an extended period

• Exerting up to 10 lbs. occasionally or negligible weights

• Telework is not available for this position

Selection Procedure - Maricopa County

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.  

Apply Now!

Attention Current Maricopa County Employees: As of 1/1/2022, the Judicial Branch of Arizona in Maricopa County formalized itself as a separate entity and employer from Maricopa County. To learn more about how that may affect you please click here.

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. 

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. 

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant. 

Judicial Branch facilities are located throughout Maricopa County.  This position may be reassigned to other locations.  Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer. 

Apply Now!