Compensation

Job Description Summary

The Office of the Registrar is available to support students with various record-related services, such as transcript requests, transcript evaluations, guidance on course registration and grading policies, reviewing, and completing petitions and appeals, conducting residency reclassifications, and assisting students in completing graduation applications. Additionally, the Office of the Registrar houses student academic records and completes enrollment verifications, disseminates information on FERPA, and maintains the integrity of all student record functions.

Job Description

Responsibilities and Duties Could Include:

• As part of a team of Assistant Registrars, performs specific functions related to the areas of petitions, residency, and appeals.

• Receives, reviews, and processes petitions to adjust records, residency reclassification petitions, appeals, and disciplinary disclosure forms for the Disciplinary Review Panel.

• Supervises and manages staff in the areas of petitions, appeals, and residency to ensure work product is appropriate and timely

• Exercises independent judgment in addressing the daily concerns of staff, students, and faculty according to the areas of petitions, appeals, residency, and disciplinary review. 

• Observes and evaluates operations, procedures, and activities related to petitions, appeals, residency, and disciplinary review and recommends improvements or modifications as needed to maintain proper daily function.

• Actively participates in the design, implementation, and development of technology related applications that enhance services within specific areas of petitions, appeals, residency, and disciplinary review, identifying and troubleshooting IT system related issues that may impact student records.

• Gathers and maintains student records regarding petitions, appeals, residency, and disciplinary reviews, maintaining them in compliance with federal and state regulations and college policies and practices.

• Maintains essential and required data related to petitions, appeals, and residency providing written monthly reports to the Associate Registrar.

• Assists both the Associate Registrar and Registrar in maintaining the integrity of all student record functions including, but not limited to, registration, grade processing, graduation, and transcript processing.

• Assists college staff and faculty in regard to petitions, appeals, residency, and disciplinary review as needed.

• Maintains productive relationship and aids in a variety of customer service and advisement functions to students, internal departments, external agencies, and community members. 

• Regularly collaborates with various internal constituents, including Financial Aid, Institutional Research, and other student related areas as needed and required.

• Serves as the liaison to internal and external stakeholders for questions, concerns, or general information related to petitions, appeals, residency, and disciplinary review.

• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

• Provides service excellence through courteous, informed, accessible, and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: An Associate degree in areas of education, business, or a related field with four (4) years of related work experience or a combination of completed education and/or work experience equal to six (6) years. Must have the ability to work a flexible schedule, especially during peak service periods for students.

Additional Requirements: A criminal background check will be conducted.

Preferred: A bachelor’s degree in areas of education, business, or a related field with experience in an educational environment that includes secondary and post-secondary student records, admissions, registration, confidentiality, and records management. Working knowledge of state and federal policies and statutes regarding residency, academic records, and governing board rules. Prior supervisory experience.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader.  Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.

• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

• Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

• Results Orientation – proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.