March 9, 2026

H (no hardship)

FamilyFamily

PR4

Professional

Reason

Regular > Regular Assignment

2026-02-06

Senior Private Sector Partnerships Individual Giving Officer

Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other forcibly displaced and stateless persons.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Lead the development and implementation of the Private Sector fundraising programme within the Area of Responsibility (AoR).
- Take a leading role in the digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
- Oversee the management of the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
- Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
- Oversee the fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate, and recommend modifications to, emergency response procedures.
- Take a lead in the evolution of the Individual Giving fundraising programme by strategically looking for opportunities to appropriately grow, diversify and utilise new technology.
- Lead integrated fundraising projects across different departments.
- Manage relations with partners, media, contractors and suppliers for PSP programmes.
- Oversee the PSP donor database ensuring that donor records are kept up to date. Review analysis and PSP campaign results.
- Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many' marketing activities.
- Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
- Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
- Manage and/or oversee the Individual Giving budgets and review quarterly reports including forecasts, and progress reports as required.
- Keep abreast of UNHCR's work globally and communicate relevant information to existing and prospective audiences.

- Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
- Perform other related duties that may be required.

Minimum Qualifications

Years of Experience / Degree Level
For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education
Business administration; Marketing; Political or Social Sciences
or other relevant field.

Certificates and/or Licenses
Qualifications in fundraising Marketing
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum of 7 year of professional experience in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven project management skills for integrated fundraising or communications campaigns. Proven ability to meet fundraising targets. Experience in relationship management with Suppliers and Supporters. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects.

Desirable
Knowledge of the United Nations and working within the United Nations. Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. Analytical and creative thinking ability.

Functional Skills
CO-Cross-cultural communication
CO-Drafting and Documentation
PS-Digital fundraising
PS-Direct Marketing and Direct Response Fundraising
PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
PS-Private sector fundraising and partnerships
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Essential attributes

• Progressively responsible experience in Individual Giving, marketing and fundraising strategy, preferably in large international non-profit organizations or private-sector environments with global reach.
• Deep understanding of donor lifecycle management, data-driven acquisition and retention, and portfolio optimization across diverse markets and channels.
• Demonstrated experience and ability to manage stakeholder relationships across decentralized structures including ability to lead multicultural teams and design and implement global strategies.
• Strong analytical, strategic planning and project management skills, combined with sound judgement and creativity to foster innovation.
• Experience and ability to provide strategic direction across acquisition, retention/loyalty, mid-value and legacy programmes, and digital-first engagement models.
• Proven experience in guiding global performance management, budget planning and capacity development efforts including strong leadership, communication and influencing abilities
• Fluency in English.

Desirable attributes

• Experience in developing frameworks, toolkits, data-driven modelling or performance management systems that guide market growth and resource allocation.
• Experience working with CRM and analytics tools (e.g. Salesforce, GA4, Power BI) is desirable.
• knowledge of French or Spanish is desirable

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Operational context

Occupational Safety and Health Considerations:

To view occupational health and safety considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Private Sector Partnerships (PSP) Service is a core pillar of UNHCR’s global resource mobilisation and engagement strategy, enabling the organisation to generate sustainable income and advocacy from individuals, foundations, and corporations in support of people forced to flee. Within PSP, the Supporter Engagement Section (SES) drives the global Individual Giving (IG) strategy — focusing on acquiring, retaining, and engaging individual supporters through integrated, data-driven, and market-specific approaches. 

Based in Copenhagen HQ, the Senior PSP Individual Giving Officer (Head of IG Unit) reports directly to the Chief of the Supporter Engagement Section and is responsible for leading the global IG Hub. The incumbent will oversee the development, coordination, and implementation of UNHCR’s global IG strategy, ensuring alignment with organisational priorities and PSP’s long-term fundraising objectives. The role will develop and manage the successful implementation of individual fundraising strategies to ensure the achievement of financial targets across markets. This includes providing strategic direction to thematic workstreams such as donor acquisition, retention and loyalty, mid-value and legacy programmes, and digital-first engagement models. The role will also focus on developing strong specialist and data-driven fundraising support in priority markets across the key areas of acquisition, retention, upgrading, cross-sell, reactivation, Middle Donors, and Gifts in Wills, to strengthen performance and accelerate income growth globally. 

The Officer will manage a team of technical specialists and coordinators, ensuring effective planning, delivery, and knowledge-sharing across markets. The role entails close collaboration with PSP regional teams, national fundraising offices, and cross-functional HQ units (including Digital Engagement, Donor Care, Analytics, MarTech, and Legal Affairs) to promote coherence, operational efficiency, and innovation across IG operations. 

Operating in a complex, fast-evolving environment, the incumbent will guide global performance management, budget planning, and capacity development efforts to strengthen market maturity and income diversification. The role will maintain a strategic overview of individual fundraising developments both within UNHCR and across the wider sector, providing strong input to benchmark and evaluate global fundraising activities to ensure UNHCR remains at the forefront of INGO fundraising practice. The position requires strategic leadership, stakeholder coordination, and a deep understanding of global fundraising dynamics to help UNHCR achieve sustainable growth and excellence in supporter engagement. 

 

 

Additional Qualifications

Skills

Bachelor of Arts: Business Administration, Bachelor of Arts: Marketing, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science

Certifications

Fundraising - Other, Marketing - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Strategic planning & visions, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Bi-Annual 2026 Compendium - Part B

Additional Information

This position doesn't require a functional clearance