– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

SUMMARY

Responsible for managing assigned customer service accounts and performs specialized activities involving the receiving, processing, and verification of supply and equipment purchases.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Manages assigned customer accounts; interviews and corresponds with customers to ascertain needs; receives, processes, and verifies customer supply and equipment orders; advises customers of new products and services; schedules delivery dates.
• Answers and responds to incoming calls regarding customer accounts; expedites emergency orders and reviews and approves special order requests.
• Manages customer complaints; handles problem invoices; investigates delayed deliveries; documents and processes claims for damaged supplies and equipment.
• Maintains records pertaining to items purchased, costs, delivery, product performance, account status, and inventories; monitors product price information.
• Confers regularly with outside sales team, warehouse personnel, and other customer service representatives to discuss customer satisfaction and service enhancements.
• Keeps current of new products and services and changing market trends
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Working knowledge of customer service and sales strategy techniques.
• Knowledge of elementary bookkeeping methods.

• Working knowledge of word processing including Word, Excel, and Outlook.

• Ability to make mathematical calculations and maintain records.
• Ability to follow oral and written instructions.         
• Ability to effectively communicate and present information in a clear and concise manner, both orally and in writing.
• Ability to maintain effective working relationships with customers, fellow associates, and provide quality customer service.

MINIMUM QUALIFICATIONS

High School Diploma (GED).

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to read and interpret document such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine correspondence.  Ability to speak effectively with telephone customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.  The ability to deal with problems involving several variables in standardized situations.

COMPUTER APPLICATION SKILLS

This job requires proficiency with the following computer applications:

Groupwise E-mail                  Microsoft Excel                      Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICIAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk or hear.  The associate frequently is required to walk.  Use hands to finger, handle or feel and reach with hands and arms.  The associate is occasionally required to stand.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

EEO / M / F / D / V / Drug Free Workplace

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