About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

About the Role:

• Responsible for elevating the in-store guest experience by consistently learning, seeking innovation, and putting the customer first in all decisions

• Address customer inquiries, concerns, and complaints, ensuring prompt and satisfactory resolutions

• Demonstrate strong sales leadership by inspiring the team and taking an active role on the demo floor, coaching, and mentoring the team to deliver sales to target and a best-in-class shopper experience

• Monitor KPI’s and take proactive measure to optimize sales and profitability

• Analyze sales data to effectively identify areas of improvement, develop action plans, forecast sales, and plan for promotions

• Partner with Area Manager and Marketing to devise and execute engaging events to drive footfall and increase sales

• Lead highly visible retail store operations, while navigating with ambiguity and building cross functional relationships throughout the business.

• Build, execute and gain leadership alignment on strategies to drive store operations and customer experience

• Oversee inventory management ensuring proper stock levels and appropriate product assortment.

• Conduct inventory counts, investigate discrepancies and make approved moves in inventory management system. Deliver shrink to company standards.

• Create and execute best practices to improve sales and profitability while sharing best practices with key business leaders  

• Consistently observe and assess the team’s capabilities to create development and training plans for career growth

• Manage store P+L to achieve company targets

About You:

• Minimum of 5 years robust experience in a customer facing retail setting

• 3+ years of retail store management experience required

• Experience working with a premium or luxury brand is strongly preferred

• Must be a highly motivated  team player, driven by exceeding sales performance aspirations and creating an innovative customer experience                

• Ability to be a strong and communicative people leader

• Ability to always act with integrity, empathy and respect towards people, co-workers, owners, partners and products       

• Experience in building strong presentations and communication delivery to various business leaders              

• Ability to lift, push or pull up to 35lbs

• Ability to stand on your feet for up to eight hours at a time

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

• 401K with up to a 4% match 

• Company paid Life Insurance and AD&D 

• Flexible Savings Account (FSA) and Health Savings Account (HSA) 

Lifestyle benefits: 

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 

• Pre-tax Commuter Benefits (applicable areas only) 

• Generous Child Care Leave Program 

• Wellness Program 

• Employee Assistance Program 

• Generous Dyson Product Discounts 

Health benefits: 

• Multi-Level Healthcare Coverage Options 

• Vision & Dental Coverage 

• Company paid Short-Term and Long-Term Disability