TITLE:                 Front Desk Agent

LOCATION:        Cliff Lodge, Snowbird Resort

STATUS:             Year-round

SCHEDULE:        Wednesday - Sunday (3PM-11PM Wed/Thu, 7AM-3PM Fri/Sat/Sun)

• You must be available to work both shifts based on business needs, any day of the week including weekends and holidays.
• Shifts may vary from early morning to late evening depending on business levels.

SUMMARY

As a year-round Cliff Lodge Front Desk Agent at Snowbird, you are responsible for providing excellent customer service throughout our guest’s stay by exceeding their expectations and performing all duties regarding the operation of the front desk. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.

WHAT YOU’LL DO

• Check guests in and out in a professional and friendly manner.
• Display the ability to communicate discount and up sell strategies.
• Accommodate guests’ special requests and VIP arrivals with the highest level of hospitality and professionalism.
• Book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate.
• Respond to guest questions and tasks action to resolve customer complaints. 
• Verify guest payments: process credit cards.
• Protect guest privacy.
• Assist guests with restaurant and spa reservations and general knowledge of the resort.
• Post after hours Sundries shop charges in the PMS system. 
• Assist guest services (concierge) when needed.
• Update guest tiles with phone number & email address at check in.
• Perform other duties and tasks as assigned by manager or supervisor.

WHAT YOU NEED TO GET THE JOB DONE

• High school diploma or equivalent.
• Hotel receptionist job experience is a plus.
• Great listening, speaking, presentation, and up sell skills.
• Multitasking is a must.
• Strong organizational skills.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

 WORK SCHEDULE

• Wednesday - Sunday (3PM-11PM Wed/Thu, 7AM-3PM Fri/Sat/Sun)
• You must be available to work both shifts based on business needs, including weekends and holidays.
• Shifts may vary from early morning to late evening depending on business levels.

WORKING CONDITIONS

• Work is routine in pleasant, comfortable surroundings. Hotel Lodge conditions.
• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to stand for long periods of time.
• Work is subject to frequent interruptions, making continuity and accuracy difficult.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

WHY WORK HERE

• Snowbird season pass and complimentary ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k with company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, and Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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