Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The NSO Training Team is made up of individuals from our operations team who come from diverse backgrounds, possess different experience levels and have been identified as leaders among their peers. With the large anticipated growth in the coming months and years, we are building and continually replenishing our team of Opening Trainers. There is not a limit to the number of people we place on our team, if they have the right qualities.

 

What are the qualities required of an Opening Trainer?

• Flexible & adaptable: It’s key for an Opening Trainer to be ready for anything.
• Top-notch communication skills: An Opening Trainer must possess strong communication skills, so they are able to effectively convey all our station standards and the nuances of Shack culture and hospitality.
• Dependable: We count on our Opening Trainers to always be on time and fully prepared to work.
• Knowledge of Standards: Opening Trainers should have strong working knowledge of recipes, procedures, and menu standards and are expected to set the right example with the new hires.
• Boundless Positive Energy: An Opening Trainer should possess a natural warmth and lively energy.
• Embodies Shack Culture & Hospitality: Opening Trainers are living examples of the Shack Pact and are sure to bring their passion, energy, and vibrant personalities to the new hires each day.
• Curious Intelligence: Opening Trainers are humble, unafraid to ask questions, and eager to expand their knowledge.
• Grace under pressure: Staying calm and level-headed is key, as high-pressure situations tend to be the norm at an Opening. - Willing to accept feedback: Often at openings, we encounter situations where the correct standard is different from what someone may have learned at their home Shack. Trainers should be flexible and open to receiving feedback. Opening Trainers will train Team Members on the 49% skills of Shack Standards, while showing the 51% examples of the qualities listed above

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $19.84 - $24.46

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.