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Job Title:

Communications Specialist

Cost Center:

Call Center

Job Description:

The communications specialist will know the capabilities and operation of the communications center at Great Plains Health.

Essential Functions 1. Communicates effectively and openly in operations activities. Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers. Follows the customer service guidelines established by the organization. Fosters trust in relationships with workforce members. 2. Operates well in stressful situations. Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System. 3. Consistently demonstrates effective cooperative behavior with other members of the health care team. 4. Strictly abides by Confidentiality Guidelines and respects patient privacy. 5. Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms. 6. Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan. 7. Maintains Physician on-call schedules. 8. Creates, updates, documents and maintains physician contact preference information. 9. Answers phone calls. Transfers phone calls. 10. Communicates with every workforce member as necessary. 11. Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors.

Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other.

As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community.

Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day.