Position Title:

Enterprise Technical Solutions Manager

Job Description:

We are looking for an Enterprise Technical Solutions Manager!

About the Position:

This role is responsible for the full life-cycle management and operational support of one or more enterprise technology systems. These systems are mission-critical platforms that enable key City functions and promote efficient data and resource sharing across departments.

As the Solutions manager, you will oversee day-to-day system operations, coordinate upgrades and enhancements, and ensure optimal performance and reliability. You will guide system governance, lead planning for future growth, and provide leadership during major implementations or transitions.

This role provides managerial oversight for two support teams—Public Safety Support and Enterprise Support—ensuring that service delivery, issue resolution, and user experience meet the City’s standards for quality and reliability. You will foster a culture of collaboration, accountability, and continuous improvement within the teams.

This position also builds and maintains strong relationships with departmental business and IT teams, coordinates governance and user groups, and serves as the primary liaison between the City and solution providers.

This is an excellent opportunity to help shape the City’s digital service delivery by ensuring the stability, usability, and continuous improvement of critical enterprise systems in a collaborative and forward-looking environment.

Position Salary Range:

E36 - $99,217/yr. to $135,498/yr.  

The established market rate for this position is $135,498/yr.

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 

• Dental, Vision and Life Insurance 

• Paid vacation and personal leave 

• Six to twelve weeks of paid parental leave from day 1 of employment 

• Retirement contributions toward a pension plan and/or 401(k) 

• A robust Employee Assistance Plan (EAP) 

• Up to $4,000 tuition reimbursement annually 

• Discounted supplemental benefits like pet insurance and legal services 

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/.

IMPORTANT: Early application submittal is encouraged. This position will remain open until it is filled and may close at any time without notice.

Key Responsibilities:

• Manages technology solutions at any point in their life cycle, from idea or concept through adoption, evolution, and sunset to fulfill the value proposition, promote operational excellence and position the government for success.

• Functions as an enterprise solution owner and administration lead.

• Performs business process analysis, with and for IMS and other City Departments, to identify beneficial process and technology changes.  

• Serves as the solutions governance team lead, which is the process used to monitor and control key information capability decisions. The governance team also deliberates the potential conflicts and priorities for the administration of the solution.

• Creates and maintains the solution roadmap that shows the current state and envisioned evolution of the solution in terms of business processes and functions.

• Stays current with knowledge of alternative solutions, general use of information systems, business processes and best practices.

• Performs change management planning, defines solution implementation plan and coordinates the delivery of training for solution adoption and continuing use.

• Serves as the escalation point and action advocate on solution issues.

• Assists in solution-related procurement processes, including documentation of business requirements, solution technical requirements and proposal evaluation.

• Fosters an innovative, collaborative, success-oriented team environment with customers, vendors, and team members.

Minimum Qualifications:

• Graduation from an accredited four-year college or university with a bachelor’s degree in computer science, information technology, or other closely related field and at least 8 years of related experience in an environment of similar size and scope. An equivalent combination of education and experience may be substituted on a year-for-year basis.

• Demonstrable proficiency in business process analysis, technology roadmap creation, technology issue resolution, software solution requirements definition and cross-functional coordination.

• Demonstrable ability to act as an expert and consultant to executive-level managers and decision makers.

Desired Qualifications:

• Five years of technology service or solution management in a business or government setting.  Demonstrable proficiency in defining service or solution value propositions and value delivery tracking.

• Five years of experience in forming technology investments in a business-case-like format.

• Three years of experience supporting enterprise technology solutions.

Working Conditions:

• Light physical effort.  Intermittent sitting, standing & walking.  Comfortable working conditions.

• Regular exposure to stressful situations as a result of human behavior and the demands of the position.

• Frequent stressful situations imposed by inflexible deadlines and customer requirements.  Frequent weekend work and evening work is required as well as 24/7 support on certain systems.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law.  Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment. 

Position Type:

Full-time

Department:

Information Management Services

Full Time/Part Time:

Full time

Scheduled Hours:

40