Admissions Application and Document Processing (60%)

• Efficient and timely entry and review of data in Admissions System, including review of newly submitted applications, updates to required data, editing of any data errors and review of the application checklist for accuracy

• Verify authenticity of supplemental application documents like transcripts, letters of recommendations and test scores (ensure quality and consistency of items received)

• Review documents and transfer data from the documents to the corresponding records in the Admissions System

• Process special exceptions to applications such as waiver requests, change of degree, terms or program, deferrals, readmits and secondary certifications

• Assist with processing accelerated master’s applications and subsequent student coding for those who are admitted

• Review completed applications to ensure accuracy before sending to departments for review

• Process admissions decisions from departments

• Assist in updating/maintaining documentation for admissions processes

Graduate Community Support (20%)

• Serve as the primary contact for applicants and department/staff admissions questions throughout the admissions process via email, phone, chat or walk-in

• Log all communications in the Admissions System

• Provide general admissions and policy information to prospective students/applicants and assist with connecting them to a department representative for program specific information

• Assist department admins and coordinators with admissions related questions, reports and admissions process training

• Participate in bi-weekly admissions meetings and staff meetings

Data Integrity/Management (15%)

• Regularly monitor the data flowing from Admissions System into the Student Information System

• Manage daily error and hold reports

• Assist with bulk data updates such as end of semester close out, degree awarded and analysis of conditions met for conditionally admitted students

• Assist with student record coding to ensure accuracy and ability for students to register

General Office Duties (5%)

• Respond to walk-in, email and telephone inquiries from prospective and current applicants, students, faculty, and staff on all matters concerning admission status, student status, Graduate School policies, etc. and track and follow-up with prospective applicants

• Assist with work-study training

• Other duties as assigned

Minimum Acceptable Education & Experience:

• High school diploma or equivalent.

Required Knowledge, Skills & Abilities:

• Very detail oriented with strong data entry/processing experience

• Ability to work quickly and accurately to meet deadlines

• Strong written and oral communication skills

• Ability to establish and maintain effective working relationships with faculty, staff, students and the public

Preferred Qualifications:

• Salesforce or other CRM experience

• Experience in a college/university work environment

• Bachelor's degree