A Brief Overview
This role drives AP performance through KPI dashboard development, trend analysis, and reporting to support business decisions. Responsibilities include managing financial processes such as account reconciliation, 1099 reporting, and invoice workflows, while resolving payment exceptions and supporting compliance activities. The role also collaborates with offshore teams and vendors to ensure operational accuracy and leads process improvement initiatives to enhance efficiency.

What you will do
Reporting & Analytics:

• Develop and maintain KPI dashboards to provide real-time visibility into Accounts Payable (AP) performance and vendor service levels, enabling data-driven decision-making.
• Analyze trends and generate weekly and ad hoc reports to support leadership with insights & planning.
• Track and report on recurring processes such as debit balances, P&L inquiries, returned/refund checks, and top vendor reviews.
• Oversee recurring reporting processes, including debit balance monitoring, P&L inquiry resolution, returned/refund check tracking, and top vendor performance reviews.
• Manage and oversee IRS 1099 tax reporting process.

Accounting & Reconciliation

• Responsible for pre-/post-financial duties including account reconciliation and journal entry preparation. Conduct research for financial and tax reporting audits.
• Manage consolidated billing and automated invoice workflows, resolving exceptions and escalating issues to key stakeholders

Issue Resolution & Escalation Support

• Provide guidance on escalated AP issues, including Salesforce case management and resolution tracking.
• Lead payment exception resolution efforts, including duplicate payment recovery and returned/refund check management, in collaboration with internal teams and vendors.

Compliance & Audit Support

• Oversee escheatment compliance, including data preparation and management reporting; support quarterly filings and audit readiness through accurate documentation; contribute to monthly close and payment confirmation processes.

Vendor & Offshore Team Collaboration

• Oversee a team of offshored processers to drive results and accountability.
• Coach and provide guidance to team members to ensure results are delivered.
• Serves as the primary contact for outsourced vendor relations and monitors transaction processing through quality assurance audits.

Process Improvement & Execution

• Identify inefficiencies and recommend process enhancements to improve accuracy and timeliness.
• Lead the execution of AP process changes and contribute to continuous improvement initiatives.
• Performs other duties as assigned. Complies with all policies and standards

What you will need

• Bachelor's Degree or equivalent experience

• 4-6 years of relevant experience required

• Experience in accounting or analytics required

• Accounts Payable experience preferred

• Strong understanding of AP processes and financial controls, including account reconciliation, escheatment, and audit support.

• Strong Excel and data management skills

• Analytical thinking and problem-solving abilities to investigate discrepancies, identify trends, and support process improvements.

• Effective communication and collaboration skills for working with internal teams, offshore processors, and external vendors.

• Ability to manage and prioritize multiple tasks in a high-volume, deadline-driven environment with strong attention to detail.

• Experience generating and interpreting KPI and operational reports to support performance tracking and decision-making.

• Knowledge of compliance and regulatory requirements related to financial transactions and escheatment.

• Adaptability and initiative to support special projects, respond to escalated issues, and contribute to continuous improvement efforts.

What you will get

• Competitive weekly pay and bonus opportunities.

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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