Intake Lead - Home Health and Hospice

Join Synergy’s dynamic intake team as the Intake Lead! We're seeking a detail-oriented and experienced leader to lead our intake team. In this role, you'll ensure a seamless, compliant, and effective transition for patients entering our home health and hospice services. Your leadership will directly impact our ability to provide timely, compassionate care to those in need.

About the Role

The Intake Lead is responsible for overseeing and directing the team that manages all steps of the patient intake process. This includes maintaining the highest levels of accuracy, effectiveness, and communication to ensure every patient is properly vetted and documented for service.

Key Responsibilities

• Team Leadership and Management: Lead and mentor the intake team, providing training and performance feedback to ensure optimal coverage and productivity.
• Referral Optimization: Provide feedback and insight to improve and maintain robust processes for referral reception from various sources (hospitals, physicians, facilities, etc.) and ensure timely, accurate data entry.
• EMR System Oversight: Supervise the accurate and complete creation of the patient shell and initial records within the Homecare Homebase (HCHB) EMR system.
• Eligibility and Compliance: Oversee the thorough process of checking patient eligibility for home health or hospice services according to regulatory and payer guidelines, ensuring all patients meet the requirements for home health or hospice.
• Financial Vetting: Direct the team on prompt and accurate insurance verification and benefit checks for all potential patients.
• Insurance Authorization: Ensure the timely and correct requesting of initial insurance authorization and tracking until approval is secured.
• Process Improvement: Identify and implement improvements to the intake workflow to increase effectiveness, reduce errors, and enhance the overall patient experience.
• Reporting: Track and report on key intake metrics, referral sources, and turnaround times to leadership.

Qualifications

Required:

• Minimum of 3 years of experience in healthcare intake, admissions, or patient access, preferably in Home Health or Hospice.
• Minimum of 1 year of leadership or supervisory experience managing a team.
• Proven expertise with the Homecare Homebase (HCHB) EMR system.
• Deep knowledge of Medicare, Medicaid, and commercial insurance requirements for home health and hospice eligibility and authorization.
• Strong understanding of medical terminology, documentation standards, and regulatory compliance.

Preferred:

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Certifications related to healthcare access or revenue cycle.

Skills and Competencies

• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment and manage competing priorities.
• A compassionate and professional approach to team and patient interactions.

If you are a driven leader ready to make a difference in the lives of patients and their families, we encourage you to apply!