• Accurately acquire hospital medicine charts for registration, coding, and billing

• Maintain facility EMR access and remain compliant with all remote guidelines, including patient privacy and access security

• Resolve outstanding Chart Resources queries for hospital medicine charts

• Maintain metrics and audits accurately and efficiently

• Complete all tasks with a performance expectation of 98% accuracy & 4-day TAT

• Report and publish audit findings and metrics to appropriate parties, including immediate and upper management

• Maintain quality standards throughout the department

• Maintain existing acquisition/auditing policy and procedure documents as necessary to include current coding guidelines per facility

• Review patient data to ensure accuracy, including account number, name, visit date, and other demographic data when required

• Communication to all relevant support groups for follow-up and resolution of document data issues

• Maintain daily production goals and accurate production spreadsheets

• Agility to back-up chart validation and other Chart Resources processes when required           

• Collaboration in company/departmental activities, charitable initiatives, and overall corporate goals and objectives

Knowledge, Skills, and Abilities:

• A minimum of 1 to 3 years of experience in one or all of the following areas:

  • Customer Service

  • Quality Assurance

  • Research / Auditing / Reporting

  • Healthcare Industry

• Basic knowledge of Hospital Medicine/Emergency Medicine/Inpatient chart components and/or terminology

• Knowledge of Webex or Zoom virtual meeting platform or compatible experience

EDUCATION (Required and/or Preferred):

• High school diploma or equivalent required

• Technical school/college preferred, not required

• Associate degree preferred, not required

FIELD OF STUDY (Preferred):

• Healthcare or Business Administration

• Medical Office Administration

QUALIFICATIONS:

Previous Experience:

• Intermediate proficiency level in Microsoft Office™, Microsoft Excel™, Microsoft Word™ and Microsoft Outlook™ required

• Experience using Kofax Capture™ or compatible application

• Experience using OnBase™ or compatible application

• Knowledge of Athena IDX billing system (preferred but not required)

• Proficiency in assigned electronic medical record systems (training provided)

• Proficiency using mySCP Care (training provided)

PRIMARY LOCATION:

• Lafayette, LA (4 days a week in office / 1 day remote)