When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Guest Service Representative (GSR) supports the hospital’s mission by assisting the Food & Nutrition Services team in delivering high-quality meals and exceptional service to patients, visitors, and staff. This position plays a key role in patient satisfaction, ensuring all meal services are accurate, timely, and in accordance with prescribed diets.

Job Description:

Essential Responsibilities including but not limited to:

• Food Preparation: Follows all established and regulatory standards for the preparation, service, and storage of food.
• Standardized recipes are utilized for all food preparation, with all modifications approved by Executive Chef or a manager.
• Food production system procedures are followed for all food preparation, service, and storage.
• HACCP procedures and documentation (logs) are followed at all times.
• Work areas are cleaned and sanitized as established by department standards.
• Is able to work independently without direct supervision.
•  Stores all leftover food effectively, maintaining appropriate documentation and logs.
• Maintains patient and customer satisfaction with food.
• Maintains food presentation and quality standards for patient, cafeteria, and catering food services.
• Follows correct operating and cleaning procedures for food production equipment and all work and service areas.
• Assures all sanitation, cleaning, and temperature standards are adhered to at all times.
• Food Safety standards are met daily. 

Minimum Qualifications
Education

High school diploma or equivalent

Experience

N/A

Certification/License
N/A

Skills, knowledge & abilities 

Fluent in English (read, write and speak)

 

 

Pay Range:

$17.00 - $22.88

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled