ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Coordinate and schedule surgical and procedural cases.

• Serve as a liaison between surgical offices, admitting, anesthesia, nursing staff to ensure efficient scheduling and resource utilization. 

• Verify case details including procedure type, diagnosis codes, required settings and other special needs prior to scheduling.

• Ensure proper sequencing and timing of cases to optimize patient flow and operating room efficiency.

• Understand and adhere to block booking policies and daily schedule limits.

• Proactively communicate potential conflicts and overbookings to charge nurses and effected surgical offices or clinics.

• Provide excellent customer service to clinical staff, surgeons, and administrative counterparts.

• Perform occasional maintenance of Epic scheduling templates.

QUALIFICATIONS:

• High school diploma or equivalent; post-secondary business coursework preferred.

• Minimum of two years’ experience in procedural services or other healthcare setting preferred.

• Basic understanding of medical terminology.

• Strong verbal and written communication skills for effective collaboration with clinical and administrative teams.

• Demonstrated proficiency with PC systems and multiple software applications. Epic experience preferred.

• Excellent attention to detail and organizational skills.

OTHER REQUIREMENTS:

• Ability to sit or stand for prolonged periods.

• Ability to lift up to 25 lbs.

• Manual dexterity for computer use and office equipment.

• Written and verbal fluency in English.

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.

• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

ABOUT US

Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.