Minimum Qualifications: 

Education: High School diploma or equivalent required.  

Licensure, Certification, Registration:   Phlebotomy Certificate preferred.  

Skills, Knowledge & Abilities:  

• Decision making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues that affect a department or a functional area.  

• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative and Lean diagnostic techniques to resolve issues. 

• Independence of Action: Ability to set goals and priorities for functional areas. May make recommendation for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.  

• Written Communication: Ability to verbally communicate complex information in English effectively to all levels of staff. 

• Oral Communication: Ability to verbally communicate complex concepts in English and address sensitive situation, resolve conflicts, negotiate, motivate and persuade others.  

• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflow. Results may impact the operations of one or more departments.  

• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the Phlebotomy Team. Resolve services issues in a timely and respectful manner.  

• Computer skills: Experience with computer skills required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel and Power Point.  

Experience:   3-5 years of phlebotomy-related work experience, including 2-3 years of team lead/supervisory experience work required.