Come work at the best place to give and receive care!

​Job Description: 

Who We Are:

Southern New Hampshire Medical Center is a 188-bed acute care hospital and Level III-N Trauma Center that has proudly served the Greater Nashua community since 1893. Accredited by DNV GL, our mission is to deliver exceptional care that enhances the health and well-being of individuals and families. We are honored to be a four-time Magnet®-designated organization, a prestigious recognition of nursing excellence and patient care worldwide.

About the Job:

The Patient Experience Specialist at Southern New Hampshire Health System (SNHH) will lead initiatives to enhance patient, family, and visitor experiences by promoting empathy, responsiveness, and service excellence. Acting as a liaison between patients, staff, and leadership, this role ensures patient voices are heard and concerns are resolved promptly. The Specialist will champion strategies to improve satisfaction, trust, and operational performance, driving continuous improvement and fostering a culture of patient-centered care that strengthens SNHH’s reputation and supports positive outcomes.

What You’ll Do:

• Work collaboratively with department leaders and patient relations teams and formal institutional grievance processes.
• Lead initiatives that directly improve patient satisfaction, experience and engagement.
• Collaborate with marketing and community outreach teams to promote SNHH patient-centered values.
• Promote service excellence principles and effective communication techniques.

Who You Are:

• Bachelors degree in Health Care Administration required
  • Masters preferred.
• Minimum of 2 years of experience in a similar healthcare setting required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Student Loan Forgiveness & Discounts
• 403(b) Retirement savings plans
• Continuous earned time accrual

& So much more!

Work Shift: 

Full Time Days; 40 hours weekly

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.