Overview

Looking to TRADE up to a better opportunity?

 

WECare Heating, Cooling, Plumbing has an exciting opportunity for a Customer Service Representative. We're looking for someone who loves helping people and wants to be part of improving lives everyday. 

 

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

 

Why join THIS team?

• Flexible Hours/ Friendly Work Environment
• Robust benefits package; health, dental, vision insurance, prescription
• Paid life insurance Finish
• Matching 401K
• Paid Training
• Paid Time off
• Weekly pay
• Career Advancement opportunities
• Paid Holidays

What YOU will do:

· Commitment to excellence in customer service and satisfaction with all We Care customers

· Representation of WeCare in a professional manner during customer service interactions

· Initiate and maintain constant professional communication with customers and vendors

  throughout the service or repair process

· Create and maintain daily schedule for assigned service technicians

· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

· Update call logs after each phone call

· Assist other dispatchers with challenges they may be experiencing

· Build and create accurate estimates based on technicians’ notes

· Track estimates from initiation to completion of the project, resolve any issues impeding progress

· Adjust daily work schedule with proper technicians for emergency situations as they occur

 

What you NEED:

· Knowledge of Pandhandle Florida 

· Preferred Service Titan operating software experience Not required

· Preferred working knowledge of Microsoft office Not required

· Ability to thrive in fast-paced environments and remain flexible to changing needs

· Excellent problem-solving, client-facing and conflict resolution skills

· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

· Previous experience in scheduling and dispatching in a home improvement, service or construction setting

· Excellent written and verbal communication skills with customers and co-workers

· Logistically sound scheduling experience

· Must be very well organized and have the ability to delegate and assign jobs appropriately.