Job Description Summary

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The Regional Operations Director (DO) is a senior leadership role responsible for the operations, clinical, and financial performance of a subset of value-based primary care practices within a region. The DO will manage multiple practice locations, ensuring the successful execution of operational and strategic goals, with full P&L responsibility. This role will also focus on fostering a positive practice culture, improving clinical outcomes, ensuring patient satisfaction, and meeting financial objectives.

The DO will report to the Regional Vice President (RVP) and partner with the Regional Medical Director (RMD), and other leaders to drive the implementation of strategies that enhance operational efficiency, provider performance, and patient care. This position will have oversight of practice administrators, staff onboarding, and performance management, including key value-based care metrics.

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How will you make an impact & Requirements

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Essential Duties and Responsibilities include the following. Other duties may be assigned.

Leadership & Culture

· Build and nurture a practice culture that aligns with MPG's values, promoting teamwork, ethical practices, and high-quality patient care.

· Foster strong relationships with providers and staff, ensuring open communication and collaboration.

· Conduct regular practice meetings to ensure alignment with corporate values and operational goals.

Financial & Budget Management

· Collaborate with the RVP to develop and manage the regional practice budget.

· Assume full responsibility for the P&Ls and financial performance of assigned practices, inclusive of value-based care financial constructs.

· Monitor key financial, operational, and clinical KPIs, addressing any gaps or inefficiencies.

· Create and execute strategies to meet financial targets and operational goals.

Operations & Strategy

· Develop strategic plan for value-based care initiatives and ensure day-to-day operations aligns with value-based care models.

· Identify opportunities for expanding value-based initiatives and partnerships with other healthcare organizations or community resources.

· Evaluate the effectiveness of value-based care programs, adjusting strategies as needed to optimize patient outcomes and cost efficiency.

· Collaborate with the corporate integration team to manage region-specific integrations, ensuring alignment with organizational goals.

· Develop and implement an annual strategy for the region, ensuring its successful execution.

· Identify and implement best practices to enhance operational efficiency and patient satisfaction.

· Manage practice staffing levels and schedules to ensure the efficient operation of each location.

Provider & Staff Management

· Interact with providers regularly, ensuring standards of communication and information are met.

· Plan and attend monthly Physician meetings.

· Coordinate provider onboarding, ensuring smooth transitions into the practices and alignment with MPG's standards.

· Hire and manage staff based on practice needs, ensuring appropriate staffing levels to meet patient demand.

· Conduct quarterly performance meetings, set annual goals, and manage performance appraisals.

· Address any performance-related issues fairly and consistently.

· Manage PRN and float staff as needed.

Clinical & Patient Care

· Lead efforts in patient care coordination to ensure high-quality, efficient care that meets value-based care metrics.

· Monitor patient satisfaction levels and implement changes to improve service delivery.

· Ensure adherence to practice standards regarding cleanliness, materials, and overall presentation of the facilities.

· Manage service recovery efforts when necessary to maintain patient satisfaction and care quality.

Compliance & Best Practices

· Ensure that all practices comply with healthcare regulations, company policies, and industry standards.

· Continuously evaluate and improve practice processes to enhance patient care, efficiency, and compliance.

· Streamline vendor relationships and ensure cost-effective procurement of necessary materials and services.

Collaboration & Communication

· Maintain open lines of communication with providers, staff, and leadership.

· Forge strong links with other departments to address practice needs and improve service delivery.

· Perform quarterly rounding with providers to assess performance, gather feedback, and identify areas for improvement.

Performance Monitoring & Reporting

· Review monthly, weekly, and daily performance reports to assess practice progress against goals and adjust strategies as needed.

· Use data analytics tools to track performance against key value-based care metrics such as readmissions rates, patient outcomes, and cost effectiveness.

· Lead performance improvement initiatives in response to data analysis.

Qualifications:

· Education: Bachelor degree required. MBA preferred.

· Experience: Minimum of 7-10 years in clinical practice, with at least 5 years in a leadership role in a healthcare setting (experience in value-based primary care is a plus).

· P&L Responsibility: Proven experience managing P&L responsibilities, including budget creation and financial oversight.

· Leadership: Strong leadership and management skills, with the ability to inspire and motivate staff and providers.

· Communication: Exceptional interpersonal and communication skills, with the ability to work effectively with diverse teams and leadership.

· Problem-Solving: Strong strategic thinking and problem-solving capabilities, with the ability to drive change and overcome operational challenges.

· Compliance & Regulations: In-depth knowledge of healthcare regulations, compliance standards, and best practices in patient care.

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Compensation:

$97,619.00

to

$122,023.50