Duties and responsibilities 

• Greet patients, visitors, and vendors in a professional and courteous manner. 

• Manage patient check-in and check-out, ensuring accurate collection and entry of demographic, insurance, and billing information. 

• Verify insurance eligibility and obtain necessary authorizations prior to appointments. 

• Collect copayments, balances, and issue receipts; reconcile payments at end of day. 

• Schedule, reschedule, and confirm patient appointments in accordance with clinic policies and provider availability. 

• Answer multi-line phones, respond to inquiries, and route calls/messages to appropriate staff. 

• Maintain confidentiality and comply with HIPAA and all clinic policies. 

• Support managed care requirements, including verifying referrals and authorizations as needed. 

• Communicate effectively with providers and medical assistants to support patient flow. 

• Assist with patient forms, medical records requests, and other administrative tasks. 

• Monitor the waiting area and ensure patient comfort and safety. 

• Participate in quality initiatives such as patient satisfaction efforts and managed care documentation accuracy.