Job Description Summary

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The Medical Assistant II (MA) is responsible for providing high-quality, compassionate clinical and
administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and
hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional
patient care through coordination, education, and hands-on service delivery while adhering to established
clinical guidelines, provider supervision standards, and organizational policies.

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How will you make an impact & Requirements

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• Conducts comprehensive patient intakes, including obtaining vital signs,recording medical histories, 

and reviewing medication and allergy information. 
• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while 
ensuring patient comfort and safety. 
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency 
standards. 
• Prepares, labels, and processes laboratory samples and point-of-care tests accurately. 
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas. 
• Supports providers with patient triage, care coordination, and transitions across clinical settings. 
• Provides patient education regarding medications, treatment plans, chronic condition management, 
and preventive care. 
• Accurately document clinical data, provider instructions, and patient updates in the electronic health 
record (EHR). 
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to 
ensure timely care. 
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as 
needed. 
• Monitors inventory levels and prepares examination or procedure rooms with required supplies and 
equipment. 
• Participates in performance improvement initiatives, clinical audits, and safety drills to support 
continuous quality improvement. 
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure 
coordinated, patient-centered care. 
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards. 
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient 
populations. 
• Demonstrate excellent guest service to internal team members and patients. 
• Performs other related duties as assigned.