Primary Responsibilities 

• Provide supervision and leadership to administrative and non-physician clinical staff. 

• Implement, monitor, and ensure adherence to operational and office policies and procedures. 

• Analyze daily office operations, patient flow, and utilization of resources to improve efficiency. 

• Ensure office processes support quality care delivery, patient satisfaction, and patient retention. 

• Maintain appropriate staffing levels while promoting positive morale and engagement. 

• Partner with Regional Management to align care center operations with organizational objectives. 

• Conduct and lead monthly staff meetings. 

• Hire, onboard, train, coach, counsel, and evaluate performance of direct reports. 

• Support care center operations serving larger patient populations and higher staff volumes. 

• Perform Medical Assistant duties on a limited basis as operational needs require (≤20% of time). 

Key Competencies 

Clinical Excellence & Patient Care 

• Demonstrated understanding of clinical workflows in a physician office or care center environment. 

• Ability to support high-quality, patient-centered care delivery. 

• Knowledge of Medical Assistant scope of practice and clinical support standards. 

• Commitment to patient safety, quality outcomes, and continuous improvement. 

Service Orientation 

• Consistently delivers a positive patient and caregiver experience. 

• Demonstrates empathy, professionalism, and responsiveness to patient needs. 

• Supports patient satisfaction, engagement, and retention initiatives. 

• Models service excellence for staff and reinforces a culture of care. 

Attention to Detail 

• Accurately follows clinical and administrative protocols and procedures. 

• Ensures compliance with operational, regulatory, and organizational standards. 

• Maintains accurate documentation and records. 

• Identifies gaps, risks, or inconsistencies in office operations and workflows. 

Communication & Interpersonal Skills 

• Communicates clearly and effectively with patients, staff, providers, and leadership. 

• Provides coaching, feedback, and performance guidance to direct reports. 

• Facilitates productive staff meetings and team discussions. 

• Builds strong working relationships across clinical, administrative, and regional partners. 

Efficiency & Workflow Management 

• Analyzes daily operations, patient flow, and resource utilization. 

• Implements process improvements to enhance efficiency and productivity. 

• Supports staffing optimization and scheduling effectiveness. 

• Balances operational demands while maintaining quality and service standards. 

Professionalism & Confidentiality 

• Maintains professionalism in all interactions and situations. 

• Demonstrates sound judgment, integrity, and accountability. 

• Protects patient and employee confidentiality in accordance with HIPAA and organizational policies. 

• Serves as a role model for ethical behavior and workplace conduct. 

Minimum Qualifications 

• High school diploma or equivalent required. 

• Minimum of 7 years of experience in a physician office or healthcare setting. 

• Working knowledge of managed care and fee-for-service reimbursement requirements. 

• Equivalent combination of education and experience may be considered. 

• Current and valid Medical Assistant certificate / certification from an accredited training program required. 

• Bilingual (English/Spanish) skills may be required, depending on location or patient population. 

• Active Basic Life Support (BLS) certification may be required.  

• Satisfactory completion of a Tuberculosis test is required.