Job Description Summary

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How will you make an impact & Requirements

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Patient Care Specialist – Full Time

Location: 3369 Pine Ridge Rd., Naples, FL

Schedule:

• Monday–Thursday: 8:00 AM – 5:00 PM

• Friday: 8:00 AM – 2:00 PM

• Compensation: $20/hr

About the Role

We are seeking a reliable, detail‑oriented Patient Care Specialist with required front office experience in a healthcare environment. This role supports daily medical office operations and ensures an exceptional patient experience. Strong communication skills, medical insurance knowledge, and the ability to multitask in a fast‑paced setting are essential.

Candidates must have 1–2 years of healthcare front office experience, medical insurance knowledge, and Spanish fluency. Experience in Gastroenterology or Primary Care is preferred.

Key Responsibilities

• Patient registration — Greet, register, and check in patients; ensure accurate demographic and insurance information.

• Verify insurance eligibility, obtain authorizations, and document verification results.

• Collect and process copayments following standard cash‑handling procedures.

• Answer and route phone calls; schedule and reschedule appointments; maintain provider schedules.

• Process referrals, medical record requests, and appointment ticklers promptly.

• Perform administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.

• Review patient accounts for outstanding balances or documentation issues; collaborate with billing as needed.

• Maintain HIPAA compliance and safeguard patient information.

• Support efficient patient flow across multiple providers and departments.

• Audit charts and registration data for accuracy and compliance.

• Assist the Practice Manager and care team with administrative tasks and operational reports.

• Provide professional, courteous customer service in all interactions.

Required Qualifications

• High school diploma or GED

• 1–2 years of front office experience in a healthcare environment (Required)

• Knowledge of medical insurance

• Fluent in Spanish (Required)

• Strong customer service and communication skills

• Ability to multitask in a fast‑paced environment

• Experience with Athena or similar EMR/EHR systems

• Basic computer proficiency

• Strong attention to detail and time‑management skills

• Commitment to confidentiality, professionalism, and HIPAA compliance

Preferred Experience

• Gastroenterology or Primary Care office experience

• Familiarity with multi‑provider scheduling

• Knowledge of medical terminology

Benefits

• Medical, Dental, and Vision Insurance

• 401(k)

• 7 Paid Holidays

• PTO

• Pet Insurance

#MPMPG

Equal Employment Opportunity

• MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the

position, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com.