Job Title: Operations Representative

Department: Operations

Position Type: Full-Time Regular

Pay Basis: Salaried – Once Monthly

Travel: 0-5 days per year

Hours of Work: 40 hrs / week

Reports to: Manager, Operations

People Manager: No

How You’ll have an Impact: 

You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with RXO's standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary

Essential Functions:

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer and carrier contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume and coverage.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and RXO in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties. 

Essential Competencies:

 Skills

• Communication – You will be speaking with customers and carriers over the phone, email & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key

Language Requirements

• Ability to speak English fluently
• Additional language proficiency/fluency is a plus

Progression:

Snr Operations Representative/Operations Lead

Based on performance and interview process

Preferred Education & Experience:

Customer service, account management, carrier sales, operations and/or logistics experience

Other Duties:

Please note RXO positions are constantly evolving & job responsibilities will enhance as you grow in your career.  This document should be used as a baseline of expectations and may not include all daily responsibilities.

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills
• Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
• Free confidential Employee Assistance Programme (EAP) with qualified counsellors
• Enhanced maternity leave
• Enhanced paternity leave
• Free fruit in the office
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.