The Head of SRU Accounts Team / PRD leads the SRU onboarding and Principal Review onboarding delivery function, ensuring timely, accurate, and compliant setup of new client accounts and related account structures across the Morgan Stanley and E*TRADE platforms. This role is accountable for day-to-day execution, service delivery, team leadership and culture, stakeholder partnership, capacity planning, and continuous improvement across people, process, and technology—while maintaining strong risk awareness and adherence to required controls.

Key Responsibilities

• Lead end-to-end SRU Accounts + PRD execution: Direct daily workflow, prioritization, and escalations to deliver timely, accurate onboarding and principal reviews across Morgan Stanley and E*TRADE.
• Own performance outcomes: Drive Production and Quality scorecard results; manage operating KPIs (SLA, Utilization, Branch Lift) and ensure scorecards and reporting reflect true performance and accountability.
• Develop leaders and culture: Lead 3 Accounts Team Managers and 1 PRD Manager; set clear expectations, coach to performance, and build a strong, accountable team culture for ~80 Specialists through the management team.
• Partner to improve outcomes: Represent the Accounts/PRD voice with Branch/Field, Compliance/Financial Crime, Risk/Quality, Operations, and Technology to remove friction, reduce rework, and ensure successful adoption of changes and drive AI solutions across business.

Required Qualifications

• Licensing: FINRA Series 7 and 66, or Series 7 plus Series 63 and 65; and Series 9/10 or Series 4 and 24.
• Significant experience in client onboarding/new accounts and/or principal review operations within financial services.
• Demonstrated success leading managers, driving measurable performance outcomes, and operating effectively under time pressure with high accuracy.
• Strong stakeholder management and communication skills across field/branch partners, Compliance/Financial Crime, Risk/Quality, Operations, and Technology.
• Strong analytical skills with the ability to translate operational data into clear priorities, actions, and results.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.