Overview

We're Hiring: System Analyst

Location: Bancroft Corporate Office, Cherry Hill, NJ (hybrid)Employment Type: Full Time, Exempt Department: IT

Salary Range: $70,000 - $85,000

We are seeking a highly skilled Systems Analyst to join our technology team and help drive innovation, efficiency, and operational excellence across the organization. This role blends business analysis, system optimization, AI/automation enablement, integrations, and enterprise application support. The ideal candidate is analytical, tech-savvy, and passionate about using modern tools—including AI—to improve business processes.

Responsibilities

• Gather and translate business requirements into clear functional and technical specifications.

• Analyze workflows and design efficient, scalable, and secure system solutions.

• Configure, customize, and optimize cloud and off-the-shelf applications.

• Identify and implement AI and automation opportunities (RPA, chatbots, NLP, predictive analytics).

• Support systems integrations (APIs, SFTP, iPaaS, HL7) and ensure data accuracy and performance.

• Test applications, troubleshoot issues, and assist with deployments and updates.

• Create documentation, training materials, and provide end-user support.

• Build dashboards and reports; analyze data to drive process improvements.

• Collaborate with IT teams and participate in cross-functional projects.

• Maintain compliance with security and data protection standards.

Qualifications

Technical & Professional

• Strong analytical and problem-solving abilities.

• Excellent communication and customer service orientation.

• Experience with system analysis, design methodologies, and the SDLC.

• Knowledge of application testing methods (functional, performance, security).

• Familiarity with AI/ML tools (hands-on experience is a plus).

• Experience with automation platforms (e.g., Zapier, Make, BetterCloud).

• Understanding of data integrations, APIs, and databases (Webhooks, Postman, etc.).

• Ability to troubleshoot complex integrated systems.

• Experience with Agile project management tools (ClickUp, Smartsheet).

• Familiarity with IT ticketing systems (e.g., ManageEngine ServiceDesk).

• Working knowledge of Office 365 suite administration.

• Experience in healthcare, finance, or other regulated industries.

Soft Skills

• Strong interpersonal and collaboration skills.

• Clear and effective verbal/written communication.

• Ability to explain technical concepts to non-technical audiences.

• Highly organized, detail-oriented, and proactive.

• Strong sense of confidentiality, integrity, and mission alignment.

• Adaptability and enthusiasm for continuous learning.