Why Join Us? 

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Our radiation oncology practice is seeking a compassionate and highly organized Front Desk Receptionist to manage daily front office operations and provide exceptional service to our patients. As the first point of contact, you will play a vital role in creating a welcoming and supportive environment for patients undergoing cancer treatment.

This position requires strong multitasking abilities, excellent communication skills, and a calm, professional demeanor. The ideal candidate will be comfortable handling a high-volume, fast-paced medical setting while maintaining sensitivity to the needs of oncology patients and their families.

To succeed in this role, you should have a friendly and empathetic personality, as well as the ability to respond to patient needs efficiently and respectfully. You must be detail-oriented, dependable, and capable of maintaining composure in stressful situations.

Responsibilities

• Greet and welcome patients and visitors with professionalism and compassion

• Check patients in and out, ensuring accurate demographic and insurance information

• Answer, screen, and route incoming phone calls in a timely manner

• Schedule, confirm, and coordinate patient appointments

• Maintain patient records in the electronic medical record (EMR) system

• Communicate effectively with clinical staff regarding patient flow and needs

• Ensure the reception area is clean, organized, and stocked with necessary materials

• Handle sensitive patient information in compliance with HIPAA regulations

• Assist patients with forms, questions, and general inquiries

• Perform general clerical duties such as filing, faxing, scanning, and data entry

• Support the care team by helping manage daily workflow and patient coordination

Skills & Qualifications

• Previous experience as a Receptionist or Front Office Representative in a medical setting

• Familiarity with EMR systems and basic medical terminology

• Strong interpersonal and customer service skills, with a compassionate approach

• Professional appearance and demeanor

• Excellent written and verbal communication skills

• Ability to handle sensitive situations with discretion and empathy

• Strong organizational and multitasking abilities in a fast-paced environment

• Reliable, detail-oriented, and proactive problem-solver

• Ability to work effectively both independently and as part of a team