Multi physician oncology practice seeking an experienced back office Medical Assistant capable of multi-tasking and providing compassionate patient care with a smile to add to our team. Must be able to perform in a busy environment, able to prioritize and re-prioritize as day progresses.

Travel may be required.

This position's schedule is Monday-Wednesday 8:30am-3pm and Thursday 8:30am-5pm.

Responsibilities/Essential Functions:

• Ensure patient satisfaction by providing excellent patients services. Addresses patients with a compassionate, friendly and caring attitude.
• Rooms patients, accurately collect and records patients’ vital statistics, allergies, medications and concerns.
• Prepares exam rooms, stocks and maintains supplies and equipment, keeping the rooms neat and clean.
• Effectively assists with prescriptions refill requests.
• Triage messages, routes and relays information to staff, providers, and patients in a timely manner.
• Maintains detailed notes in patients’ electronic records.
• Maintains a high level of confidentiality for patients in accordance to HIPAA standards.
• Effectively maintains a professional demeanor with patients, staff, and physicians at all times.
• Back up infusion room medical assistant duties (venipuncture, injections, vitals, etc.).
• Effectively performs other duties as assigned

Experience, Qualifications, Education

• High School Diploma or equivalent required.
• Medical Assistant Certificate from an accredited education institution.
• California Certified Phlebotomy Technician (CPT) license a plus.
• Three years of work experience in venipuncture.
• Must comply with OSHA, HIPAA, and office policies and protocols.
• Knowledge of computer/telephone support, preferably in a health care environment.
• Strong customer service background, preferably in health care environment.
• Excellent verbal communication skills.
• Competence with computer processing functions and other standard office equipment.
• Ability to manage and prioritize multiple tasks.
• Ability to calmly and professionally resolve customer issues with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Strong organizational skills.

Required Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Proficiency in computer processing functions and other standard office equipment.
• Ability to effectively manage and prioritize multiple tasks.
• Ability to calmly and professionally resolve issues with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Strong organizational skills.
• Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus.
• Hearing acuity to converse with staff and customers in person and by phone.
• ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time.