Job Description Summary

We are looking for a dependable, organized, and patient-focused individual to join our primary care team as a Clinic Office Coordinator / Patient Access Representative. This front-office role is essential to ensuring a welcoming and efficient experience for every patient, while also supporting day-to-day clinic operations.
This role involves patient interaction, administrative support, and coordination with both clinical and management staff. The ideal candidate is friendly, detail-oriented, and able to multitask in a busy healthcare environment.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004698 MCRC - Black River Primary Care Marshall

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

Key Responsibilities:

• Greet patients warmly in person and by phone
• Schedule, confirm, and update patient appointments
• Verify insurance and collect co-pays, pre-pays, or outstanding balances
• Obtain and update patient demographics and medical history as needed
• Answer incoming calls and respond to patient inquiries or route appropriately
• Assist with prior authorizations and referral coordination as needed
• Enter accurate patient data into the electronic medical record (EMR) system
• Call patients listed on internal reports (e.g., no-shows, cancellations, past due appointments) to follow up and reschedule as needed
• Maintain a clean and organized front desk and waiting area
• Support patient flow and communicate effectively with clinical staff
• Assist with scanning, faxing, filing, and general office duties as needed

Additional Job Description

Minimum Qualifications:

• High school diploma or GED required
• At least 1 year of customer service experience (healthcare or medical front office preferred)
• Comfortable using computers; EMR experience a plus
• Clear and professional communication skills
• Reliable, punctual, and well-organized

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees