Job Description Summary

Celebrating more than 30 years of service and excellence in the Financial Service Industry, Thakar Financial LLC is seeking an experienced Client Service Associate who is looking to join this growing team. This ideal candidate will be detail orientated, a problem solver, and is able to work independently. This role helps provide high quality customer service to prospective and existing clients. The candidate will play a key role in all operations duties.  

Job Description

Responsibilities:

• Services the daily interactions with clients, including basic inquiries and scheduling of meetings in person and via Zoom.
• Research client and security information through the back-office system.
• Works both independently and with the team to provide support to the financial advisor.
• With accuracy process client transactions per client request or financial advisor request.
• Open new client accounts.
• Ensure client paperwork and documentation is correct to submit for processing.
• Prepare reports and agenda for upcoming client meetings for the financial advisor.
• Create notes and other records in Client Relationship Management software.
• Perform other tasks as assigned.

Skills:

• Company’s working structure, policies, mission, and strategies.

• Managed account platforms. 

• General office practices, procedures, and methods.

• Investment concepts, practices and procedures used in the securities industry.

• Financial markets, products and industry regulations.

• Trading terminology.

• Client Relationship Management (CRM) software, or similar contact management software.

• Goal planning software.

• Excel, including developing spreadsheets as needed and for ongoing reporting.

• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

• Analyze and research account information.

• Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines.

• Identify time sensitive items and assess competing priorities.

• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.

• Handle stressful situations and provide a high level of customer service in a calm and professional manner.

• Analyze problems and establish solutions in a fast paced environment.

• Use mathematics sufficient to process account and transaction information.

• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.

• Work both independently and as part of a cohesive team.

• Provide a high level of customer service.

Education/Previous Experience

• Bachelor's degree preferred

• 2+ years of experience in securities industry

Licenses/Certifications

• SIE required (or willing to obtain)

• Series 7 required (or willing to obtain)

• Series 63, 65 and/or 66 as required by state (or willing to obtain)

Thakar Financial and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

Education

Bachelor’s

Work Experience

General Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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