Job Description

ESSENTIAL JOB RESPONSIBILITIES

• Provide 24/7/365 end user support, responding to all incoming calls and emails, documenting all calls in our ticket tracking system - opening service tickets for repairs and or maintenance.

• Respond quickly and effectively to all infrastructure devices losing network connectivity

• React to all system outages reported and or realized - engaging all support personnel to reach a resolution.

• Adjusting fuel price changes as requested and updating all store ad prices and promotions that are incorrect in their systems

• Verifying pass cards and dispatching fire, police, and after hours emergency refrigeration service in response to alarms.

• Facilities support includes running all network cables, inspecting and reporting all Data Center equipment anomalies.

• Ensuring all jobs are running on time to meet system deadlines, including all critical applications (i.e. warehouse orders, payroll processing, automatic replenishment, daily sales reports, and bank transfers).

• Responding to and following up on all abends and restarts to ensure correct job completion has occurred.

• Emergency preparedness for the UPS power backup and fire suppression systems in the Lackland Data Center, keeping the business operational.

• Administration of the companies’ central repository for reports generated out of the mainframe and servers for distribution to all end departments.

• Provide end user support for all electronic store payment processing and bookkeeping through research and analysis using multiple payment applications.

MINIMUM REQUIREMENTS

• Required Education: High school education

• Other Requirements: 

• Minimum Years of Experience: Less than a year

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge

  • Computer literate - must have a working knowledge of Microsoft Office applications, including Outlook

  • Knowledge of the plethora of software and hardware systems being supported

• Skills & Abilities

  • Multi-tasking and prioritizing

  • Sitting for extended periods of time

  • Excellent communication skills, both verbal and written

  • Ability to work as a team in a high pressure environment

  • Superior technical and analytical skills

FORMAL POLICY SETTING

No formal responsibility

PHYSICAL REQUIREMENT AND WORK ENVIRONMENT

• Walking

  • Primarily sitting

• Standing

  • Primarily sitting

• Lifting

  • Up to 25 lbs

• Travel

  • 0-25%

• Work Environment

  • 24/7/365 shift work with overtime required as needed

The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents.

Additional Requirements – Internal Candidates:

• Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
• Store Support Center Teammates: minimum of one year employment with Schnucks preferred.
• Must be in good standing (not on a performance improvement plan or active discipline).
• If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.