WHAT SHOULD I KNOW BEFORE I APPLY?

Welcome! We’re excited that you’re interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to keep in mind:

• Returning Applicants: If you’ve previously been hired for a position at Lewis & Clark College, we’d love to see you back! Please close this window and log into your Workday account using your LC credentials. You can easily apply through the Talent and Performance icon on your home page.

• New Applicants: If you’re applying for the first time, we encourage you to prepare your resume and gather your I-9 documents in advance. This will help streamline your application and hiring process! For more information and resources, please visit our Student Employment Resources.

WHO WOULD I REPORT TO?

Megan Doren

WHAT DEPARTMENT IS THIS IN?

5420 Non Work Study, Campus Living

WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?

2025-12-22

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Desk Representatives (DRs) provide front desk services for student residents,

Campus Living staff, and the Lewis & Clark College campus community within the residence halls and apartments. Successful DRs are detai- and service oriented and possess the ability to understand and adhere to complex policies and procedures; accurately handle high volumes of phone calls and in person communication; correctly assign keys; and solve problems and communicate effectively in a team-oriented, fast-paced environment

DUTIES AND RESPONSIBILITIES

• Process move-ins, transfers, and move-outs by updating calendars, scheduling arrival times, preparing materials, assigning keys, and following up with online form responses.

• Provide lock out keys for students needing access to their room; confirm resident room numbers, status as in-room, issue key, track and follow up for return.

• Maintain accurate key records by conducting periodic audits and check-in and out keys between each use.

• Train on the accurate use of Campus Living systems and materials, including Google Suite, Microsoft Suite, Canva, Housing Software, Key Inventory, Slack, and other office equipment including electronic and paper resources.

• Provide courteous and professional customer service, directions, etc. to all residents and staff within the community.

• Work in a team-oriented setting with other DSRs, student leads and the Administrative Coordinator.

• Respond in a timely manner to requests for your semesterly and break period availability for scheduling purposes, as well as for weekly schedule changes.

• Assist with managing a community Campus Living office mail and packages.

• Review and respond to various Desk communication systems at the start of and during each shift.

• Be knowledgeable about Campus Living personnel, Policies, and College resources to respond to questions.

• Utilize departmental and college contact information, acting as a liaison between the resident and other appropriate offices.

• Always represent Lewis & Clark College in a professional manner, including wearing a name badge and adhering to dress, appearance, and behavior expectations while on shift.

• Abide by and uphold State, City, College and Campus Living rules and regulations.

• Attend and participate in mandatory semesterly staff meetings and perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Enrolled as an undergraduate/graduate student at Lewis & Clark College

• Previous experience in a customer service position.

• Dependability and willingness to work a flexible schedule.

• Ability to work and communicate effectively under pressure.

• Accuracy and attention to detail; courteous and professional written and oral communication.

• Ability to successfully interact with people from diverse age groups, backgrounds, and cultures.

EDUCATIONAL BENEFITS

• Students in this position will gain valuable experience working in a fast-paced desk area, learning how to respond to several customer concerns, processing tasks quickly and efficiently or learning basic and advanced office administration.

HOW TO APPLY

Please submit an application through the Lewis & Clark College Human Resource website.
 

HOURS:
 

• 12pm-1pm: Mondays and Wednesdays
  12:30-4pm Thursdays
  Total: 5.5 hours per week with the opportunity to cover for other Desk Representatives shifts as needed. If the position is a good fit; more hours would be available starting in Fall 2026. 
  Applicants that can cover all of these hours will be prioritized. 

RATE OF PAY:

• $16.30 per hour
   

WORK-STUDY REQUIRED:

• Not required

The career competencies gained through this roll include:

• Teamwork: Collaborate effectively with others, valuing diverse perspectives and contributing to shared goals.

• Professionalism: Demonstrate responsibility, dependability, and ethical behavior in the workplace.

• Communication: Clearly and effectively exchange information with others through written, verbal, and non-verbal methods.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission.  We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws.  The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies.  Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators.

(https://www.lclark.edu/about/title_ix_compliance)

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 

Eligibility to Work
In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.