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Job Title:

Help Desk Analyst I

Cost Center:

101651141 IS-Business Mgmt

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

8-hour PM shifts, variable days (United States of America)

Job Description:

JOB SUMMARY

The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues. This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner.  The Help Desk Analyst l will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High School diploma or equivalent.

Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field. Excellent written and verbal communication skills.  Keyboard, computer, and telephone proficiency.

EXPERIENCE

Minimum Required: Experience in a technical support call center or customer service environment.

Preferred/Optional:  Two years’ experience in health care setting or related field. Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required:  None
 

Preferred/Optional:  None

Shift: Monday - Friday 12:00 p.m. - 8:30 p.m.

Hybred/Remote position. Must be within 60 minute drive from Marshfield Clinic facility.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.