Job Description Summary

The Sales Group Coordinator is responsible for managing all aspects of group room blocks associated with sales and catering events. This includes handling reservations, maintaining accurate records, coordinating with internal departments, and ensuring a seamless guest experience from booking to arrival. The role requires strong attention to detail, excellent communication skills, and a customer-focused mindset.

Job Description

Key Responsibilities

• Group Reservations Management

- Process and manage group rooming lists, individual reservations, and changes for sales and catering events.

- Monitor pickup reports and ensure room blocks are managed efficiently.

- Maintain accurate records of group blocks, cutoff dates, and special requests.

• Sales & Catering Coordination

- Collaborate with Sales & Catering team to ensure alignment on group needs and event details.

- Communicate with clients regarding reservation procedures, confirmations, and updates.

- Assist in preparing group contracts and reservation agreements when needed.

• Guest Service & Communication

- Provide exceptional service to clients and guests via phone, email, and in person.

- Respond promptly to inquiries and resolve reservation-related issues.

- Ensure all guest preferences and VIP requests are accurately recorded and communicated.

• System & Reporting

- Utilize property management systems (PMS) and sales platforms to manage reservations.

- Generate and distribute reports such as pickup, pace, and forecast reports.

- Ensure data integrity and compliance with company policies and procedures.

Additional Job Information/Anticipated

Pay Range

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 1–2 years of experience in hotel reservations, front office, or sales & catering.
• Proficiency in reservation systems (e.g., Opera, Delphi, or similar).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills

• Bilingual (English/Spanish) preferred.
• Knowledge of group sales processes and event planning.
• Familiarity with hotel revenue management principles.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Paid Funeral Leave

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Referral Incentive

• Doctor Clinic

• Sick Incentive

• Development Programs

• Milestone (Years of Service) Incentive

• Employee Cafeteria  

• Company Paid Life Insurance

• Company Paid Short-Term and Long-Term Disability Insurance

• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.