Job Description Summary

• Performs daily review of revenue reconciliation between Opera (PMS) trial balance and the amounts in the financial systems software, and approves respective revenue journal entry in GL
• Prepares and posts journal entries throughout the month as well as during month-end close, including accruals and adjustments
• Prepares balance sheet reconciliation workpapers for review by the Senior Finance Leader
• Assists the Senior Finance Leaders with the development of quarter-end, month-end, and year-end financial statements
• Assists with financial audits and preparing appropriate audit work papers
• Maintains records of organization's financial activity in accordance with

Job Profile Summary- Guest Services Agent:
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
GAAP and organizational standards
• Performs special projects as needed
• Perform other reasonable job duties as requested by Supervisors

Job Description

Key Competencies Required

·        Technical:

o   Strong understanding of general ledger accounting

o   Demonstrate knowledge of Generally Accepted Accounting Principles (GAAP) with ability to research and recommend appropriate actions

o   Demonstrated experience interpreting and producing financial status reports

o   Understanding of USALI standards would be a plus

·        Behavioral (Go Beyond)

o   Exceed expectations

o   Hold yourself and others accountable

o   Continuously improve

o   Dig deeper and find ways to succeed

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

·        2+ years’ experience in general accounting and financial record keeping preferred (hospitality industry preferred)

·        Bachelor’s degree in Finance, Accounting or equivalent preferred

·        Advanced knowledge of Microsoft Excel and ability to effectively organize, manipulate, and analyze large amounts of data

·        Opera Property Management System Experience a plus

·        Ability to proactively communicate and work effectively with hotel accounting staff, outside vendors, and internal customers

·        Excellent problem-solving skills and ability to think outside the box and challenge the status quo

·        Must be PC proficient and able to thrive in a fast pace setting

·        Demonstrate ability to use technology to improve processes and efficiencies

·        Strong attention to detail and commitment to high quality work

·        Strong analytical skills and ability to accurately process numerical data

·        Ability to multi-task, work under pressure and meet deadlines required

·        Excellent written communication skills

·        Excellent organization skills and must thrive in a teamwork setting

DUTIES AND RESPONSIBILITIES- GUEST SERVICE AGENT:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. 

• Register guests, issue room keys, and provide information on hotel services and room location.  Answer phones in a prompt and courteous manner.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

• Responsible to maintain the security of cash, credit card transactions, and guest information.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  Up-sell rooms where possible to maximize revenue.

• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. 

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.

• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

• Issue, control and release guest safe-deposit boxes.

• Comply with federal, state and local laws regarding health, safety, and alcohol services.

• Perform other duties as assigned.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

$29.50 to $31.50 / hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.