Job Description Summary

The House Attendant (HA) works closely with the Housekeeping Management Team to support the daily operations of the department. This position is responsible for general runner duties and directly assists Room Attendants by collecting dirty linens, transporting them to the laundry area, and delivering clean linens to assigned floors. The HA maintains the cleanliness and presentation of the public space and public bathrooms, retrieves trash throughout the hotel, and may assist with the laundry function.

Additional duties include cleaning public space, public bathrooms, exterior hotel entrances, and assisting with special projects as needed, assigned by the Housekeeping Manager.

Job Description

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Perform general runner duties by assisting Room Attendants with heavy items (e.g., mattresses and linens) and delivering linens and other supplies to assigned carts and areas.
• Maintain the cleanliness and presentation of the public space, including cleaning other designated areas such as storage rooms and corridors.
• Ensure the organization and cleanliness of floor closets and corridors, which includes removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors.
• Perform dedicated cleaning of public bathrooms (public restrooms) and other public area spaces.
• Respond to guests’ requests, special requests, and guest complaints in a timely and efficient manner, including the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
• Report needed repairs or unsafe conditions for the supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Delivery lost and found items according to established procedures.
• Assist with projects as needed, which may regularly include deep cleaning projects.
• When assigned to laundry, they monitor laundry supplies and equipment, operate washers and dryers according to hotel standards, receive soiled linens, inspect for damage, and fold and store clean linens.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local laws regarding health and safety services.
• Perform other duties as assigned.

Qualifications and Requirements

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred, other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Go Beyond @SonestaHotels

We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Hourly compensation range is $29.9045 - $39.8726. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.