The Implementation Manager serves as the Project Manager for implementing new clients, additional products to current clients and data processor conversion. They must serve as the liaison between Clients, Allied Field Staff, and Operations to ensure the accurate and timely implementation of new clients, products, and services.

Job Duties and Responsibilities:

Project Management

• Lead project management for new account implementations using project management methodology in order to onboard new accounts, products, and services within the established service level expectations, which ultimately leads to client satisfaction and cost benefits to Allied
• Proactively own and manage multiple high-visibility and high-profile client and field relationships during implementations with the utmost professionalism in order to establish and meet client expectations by protecting Allied’s brand and for increased client satisfaction

Problem Solving and Organization

• Understand, prioritize and drive resolution of issues that may arise in implementation through hands-on involvement and highly effective communication between responsible parties for the purpose of holding self and others accountable, and to drive timely project implementation
• Prepares, distributes, provides regular status updates to client and appropriate departments in written and verbal form, and maintains all project documentation using project management methodology to ensure all relevant items are communicated and documented for historical reporting measures

Collaboration

• Collaborate with departments such as:  Account Management, Insurance Applications, Insurance System Solutions, LSPD Communications, Information Technology, Client Product & Financial Management, and Lender Administration to ensure the Project Plan aligns with the UniTrac set-up to meet the needs of the account and Allied
• Recognize and resolve systemic issues to prevent them from repeating

Other Duties as Assigned

• Travel as needed
• Other duties as assigned

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s degree required; or equivalent combination of education and experience
• 5 – 7 years related experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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