At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Channel & Partner Marketing

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America, Remote (US)

Job Description:

Johnson & Johnson, Inc. is recruiting for a Director Channel Operations within the Johnson & Johnson MedTech Surgery business.  This customer facing position can be located anywhere within the United States.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

JOB SUMMARY

Director Channel Operations is responsible for establishing and managing operational and contractual relationships with distributors, developing channel capabilities and channel metrics/analytics to achieve sales targets and operational efficiencies, Account Management responsibilities for designated distributors, managing the commercial supply chain to ensure that J&J Med Tech Surgery customers are satisfied with the transactional activities associated with doing business, and protecting the brand from damage and losses that could be caused brand protection incidents.

RESPONSIBILITIES

Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines, this position will:

• Build relationships with top distributors representing approx. $2B in annual net sales. 
• Develop and maintain account management accountabilities with designated distributors to include a joint business planning process and measurement. 
• Manage the contractual and affiliate term sheet development and support the negotiation process.
• Develop and manage a robust channel analytics capability.  Oversee the measurement of distributor performance incentives.
• Monitor distributor operational and commercial metrics and drive resolution to poor performance.
• Manage process to efficiently respond to handle product data inquiries from distributors and kit packers.  Accountable for operational integration with kit packers.
• Implement annual price increase and Inventory stabilization program.
• Support product launches via tight coordination with marketing to ensure quick and flawless launch.  Coordinate communications, i.e. product discontinuations, news product launches with distributors.
• Support product recall process. 
• Help develop new business models through insight generation, incentive design and financial modeling, legal and anti-trust alignment, operationalizing for cost containment, relationship and negotiation with external parties, rollout assessment and launch planning, and supply chain impact and oversight.
• Work with JJHCS Enterprise Contracting to ensure accurate and efficient rebates payments of over $4B to distributor network.  Assist in dispute resolution and distributor year end close
• Deploy oversight measures to enable accurate distributor inventory reporting and relation to consumer demand/gross trade.  Track and monitor distributor performance, i.e. purchases, unit variance, inventory trends
• Coordinate with marketing, Finance and supply chain on S&OP process, inclusive of distributor Net Trade Sales and Inventory forecasts.
• Coordinate with JJHCS on the development and measurement of Commercial Program performance agreements and data accuracy of payments.
• Support the field sales organization in resolving supply chain issues with customers. 
• Serve as a resource for JJHCS on commercial supply chain and establish JJ Med Tech Surgery sales policies and supply chain fees.   Oversee terms of sale policies and returns process.  
• Serve as the commercial liaison with JJHCS, corporate security, Ethicon leadership, other MD&D operating companies, and affiliates to represent interests and aid in policy development/implementation.
• Responsible for communicating business related issues or opportunities to next management level.
• Responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed.

QUALIFICATIONS: EXPERIENCE AND EDUCATION

• Bachelors degree required
• 10+ years of experience required
• Logistics, Industrial Engineering, Process management, Statistics, Finance
• Industry Experience: Medical device or Rx channel, Planning, Deliver, Strategic Customer or Finance
• 5+ Years People Management Experience Required
• Strong leadership skills with teams and stakeholders, ability to think strategically and develop high impact strategic solutions and have a high sense of urgency to take action and achieve flawless execution
• Interdependent partnering and collaborative skills across multiple functions and geographical locations
• Ability to effectively influence leadership and to navigate a highly matrixed structure
• Project/Process management
• Strong Business Acuity / Business Model Development / Strategic Thinking
• Knowledge of the Medical Device Channel
• Account management

Benefits Summary:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation – up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below!

https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Brand Positioning Strategy, Commercial Awareness, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Leadership, Marketing Policies and Procedures, Market Research, Market Savvy, Operations Management, Performance Measurement, Program Management, Sales Channels, Technologically Savvy, Trade Marketing