At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

Johnson & Johnson is recruiting for an Inventory Clerk, located in Irvine, CA

Position Summary:

Investigates and resolves customer inquiries regarding consignment products, billing, shipping delays and products. Reconciles physical inventory audits completed at customer sites to remain in compliance with SOX consignment inventory policy. Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability. Generates non-routine correspondence to secure additional customer information or resolve customer disputes. Analyzes and reports on results.

What you will be responsible for:

• Analyze consignment performance report to identify and remove E&O product.
• Processes and records inventory movements and adjustment in the field. Assists with the management of Inventory reduction projects.
• Prepares data for monthly departmental reporting. Assist PRC team with Patient Reply Card (PRC) program including researching and resolving disputes and discrepancies.

Qualifications

Education:

High School diploma or equivalent

Work Experience:

2 years of experience in an Inventory Control role in Medical Device industry

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Agility Jumps, Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Process Oriented, Service Excellence, Service Request Management

 

 

The anticipated base pay range for this position is :

$45,100.00 - $73,370.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).


Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

Please use the following language:

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits