Job Description

Key Responsibilities:

• Technical Support: Provide expert TechNet product and service support to Commercial Account Managers and field sales teams, ensuring accurate and timely resolution of technical issues.
• Sales Enablement: Partner with Commercial Account Managers to support and help close high-value TechNet sign-ups and conversions through in-depth product knowledge and consultative selling techniques.
• Training & Education: Deliver targeted training to sales teams and customer-facing associates to enhance understanding of TechNet value propositions, functionality, and sales strategies.
• Troubleshooting & Problem Resolution: Act as a primary resource for diagnosing and resolving complex customer and internal issues related to TechNet platform usage and integration.
• Customer Engagement: Serve as a trusted advisor to key commercial accounts during TechNet onboarding and implementation, helping maximize adoption and satisfaction.
• Feedback & Collaboration: Gather and relay customer feedback to product and support teams to inform continuous improvement of TechNet offerings.

Qualifications:

• 3+ years of experience in commercial sales support, technical sales, or account management, preferably in the automotive aftermarket or a tech-enabled environment
• Strong working knowledge of TechNet or comparable automotive service platforms
• Excellent communication and presentation skills; ability to tailor messaging to various audiences
• Proven track record of supporting complex sales processes and closing high-value accounts
• Strong troubleshooting and problem-solving abilities
• Comfortable delivering group training and one-on-one coaching
• Ability to travel regionally as needed to support Commercial teams (estimated 20–30%)

Preferred Skills:

• Prior experience supporting field sales teams or training frontline personnel
• CRM and reporting tool proficiency (e.g., Salesforce, Power BI)
• Familiarity with commercial repair shop operations and B2B service models

Compensation Range

The good faith estimate for this role is between 52,200.00 USD and 65,200.00 USD salary for a new team member.

The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:

https://jobs.advanceautoparts.com/us/en/benefits

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