Job Title

Service Quality Consultant II

Agency

Texas A&M Engineering

Department

Engineering Human Resources

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Why work for Texas A&M Engineering?

Engineering has been part of Texas A&M University since its opening in 1876 as the Agricultural and Mechanical College of Texas. Today, the College of Engineering is the largest college on the College Station campus with more than 25,000 engineering students enrolled in 15 departments. Its mission is to serve Texas, the nation and the global community by providing engineering graduates who are well-founded in engineering fundamentals, instilled with the highest standards of professional and ethical behavior, and prepared to meet the complex technical challenges of society.

As the research arm of Engineering, the Texas A&M Engineering Experiment Station (TEES) is a state agency within the Texas A&M University System with a mission to improve lives through basic and applied engineering research, workforce development and technology transition. Our collaborations with industry, academia and government provide cutting-edge solutions to global technical challenges.

We are deeply committed to recruiting and retaining a talented workforce that embraces our core values of Respect, Excellence, Leadership, Loyalty, Integrity, and Service, by offering competitive salaries, an array of benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education, research, and public service.

Job Description

Purpose:

The Service Quality Consultant will provide, develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.

Responsibilities:

Laserfiche Software Support:

• Develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.

• Develop specifications based on input from Engineering People Office team, identify business processes, develop application requirements, and create design documents.

• Design, develop, and document Laserfiche electronic forms and business processes.

• Complete reports and summaries for management and users including project status reports, problem reports, progress summaries, and metrics.

• Serve as Laserfiche liaison to Information Technology.

• Provide ongoing maintenance, training, and support.

Listserv Maintenance:

• Administer and manage Texas A&M Engineering listservs, including regular updates, additions, and removals of subscribers to ensure accurate and up-to-date distribution lists.

• Monitor and troubleshoot technical issues related to the listserv platform, collaborate with IT support teams as needed.

Other:

• Other related duties as assigned.

What We Need:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Two years of related experience.

What is Helpful:

• Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems.

Knowledge, Skills and Abilities:

• Knowledge of SQL, JavaScript / jQuery.

• Knowledge of HTML, PHP, CSS.

• Knowledge of word processing and spreadsheet applications.

• Ability to multitask and work cooperatively with others.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Work Location:

• Main Campus – College Station, TX.

About The Engineering People Office

The top priority of The Engineering People Office is providing quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees to create a great work environment and to help advance the strategic goals of our organization. Engineering HR supports employees and retirees in a variety of areas including recruitment, hiring, onboarding, payroll, classification & compensation, benefits, retirement, leave administration, compliance, immigration, and employee relations.

Texas A&M Engineering provides an outstanding benefits package including but not limited to:

• Competitive medical insurance benefits through Blue Cross and Blue Shield of Texas and Prescription coverage by Express Scripts.
• Options for Vision, Dental, Life, and Long-Term Disability insurance.
• A defined benefit retirement plan with the Teacher Retirement System of Texas (TRS) with 8.25% employer contribution.
• Additional Voluntary Retirement Programs: Tax Deferred Account 403(b) and a Deferred Compensation Program 457(b).
• Flexible spending account options for medical and childcare expenses
• Generous paid time off with holidays, vacation and sick leave.
• Robust free training access through LinkedIn Learning plus professional development opportunities.
• Tuition assistance and Educational release time to further your academic pursuits.
• Access to Engineer Your Wellness programs that provide opportunities for employees to engage in health and fitness.
• Wellness release time offered to employees to promote work/life balance.

Helpful Applicant Information

Required Materials for Application:

• Resume/CV
• Three work references with their contact information; at least one reference should be from a supervisor/former supervisor.
• Letter of interest

Applications received by Texas A&M Engineering must have all required job application data entered.

Failure to provide all job application data could result in an invalid submission and a rejected application.

Compensation Philosophy:

• Recruit and retain a high-performing workforce through competitive compensation and career development including career pathing, coaching and skills development.
• Recognize and reward exceptional performance based on individual and team contributions to the growth and success of Texas A&M Engineering.
• Offer total rewards through flexible benefits, professional development, and work-life balance. Maintain an equitable and transparent process for compensation decisions.
• Support, reinforce, and align compensation decisions with budgetary and financial strategies to ensure growth and sustainability.

Employment Eligibility Verification

• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in delay of start date.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.