Salary Exempt: $75,000 - $85,000/annum

Role Expectations:

• Adheres to standards of professionalism set by the Practice; demonstrates professionalism in behavior, dress, attendance, punctuality and courtesy towards patients and staff

• Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
• Functions as a member of a team and promotes a positive work attitude fostering teamwork and acceptance of management decisions
• Demonstrates good judgment in escalating difficult situations to Management
• Complete understanding of NextGen
• Supports management’s goal of utilizing the electronic features of our computer system, as opposed to paper

• Participates actively in department meetings
• Follow work standards established for the team

Essential Knowledge & Responsibilities for

• Train new hires in NextGen& Department Workflow
• Update and keep current all training tools and manuals for collections and BOS team.
• Traveling may be required to different locations due to training purposes.
• Assist with logins for new hires, Ins websites, Phreesia & Waystar
• Understand and monitor Ring Central Center Queue
• Review live and recorded calls to confirm policy and protocol are being followed
• Train New BOS Team Members regarding policy and protocol as well as re-train team members when necessary
• Directly works with Insurance Carrier’s/staff to resolve payment issues, contract issues and to reduce outstanding Accounts Receivable
• Demonstrates a complete understanding of all Insurance companies; their policies, guidelines and contracts.  This is essential so accurate guidance and information can be shared with the staff.
• Assist Jr Collectors, Collectors, Payments Department, Refund specialists and other staff with questions.
• Cross train and support team to ensure coverage
• Comply with all policies and procedures as well as make suggestions for improvement in processes
• Create ways to motivate and educate the team.  (ideas on customer service skills, creative ways to speak to patients, monitoring insurance issues.
• Reporting all issues/findings to his or her immediate supervisor.
• Other duties as assigned by Supervisor/Managers
• Assist Management with special projects
• Order supplies for staff and new hires as needed

Qualifications and Education Requirements:

• Certification Professional Coder (CPC)
• Knowledge of excel, word,
• Collection and Customer service background
• Monday.com helpful but not necessary
• Epic experience preferred
• Will need to learn NextGen, Phreesia, Ring Central, internal processes