Job Description:

The Risk Management Administrator plays a key role in supporting Dave & Buster’s Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters. This position provides critical support in workers’ compensation, general liability, automobile, and property claims while maintaining strong relationships with team members, guests, and business partners.

What You’ll Do

• Claims Administration

  • Manage intake and reporting of incidents and claims in the risk management information system.

  • Request, review, and prepare wage records and statements for submission to third-party administrators.

  • Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details.

  • Support initial outreach to guests following incidents when needed.

• Collaboration & Communication

  • Partner with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time.

  • Communicate with insurance carriers and claims administrators regarding workers’ compensation, general liability, automobile, and property claims.

  • Coordinate preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices.

  • Provide friendly, professional support to team members, managers, and guests via phone and email.

• Employee & Guest Relations

  • Work directly with injured employees to maintain goodwill and support return-to-work efforts.

  • Assist in pre-litigation efforts by compiling and preparing relevant claim documentation.

  • Handle sensitive or confrontational situations with professionalism and discretion.

• Reporting & Administration

  • Maintain and track property damage reports and settlement details.

  • Prepare and update monthly and quarterly reports, primarily in Excel.

  • Process invoices related to premiums, deductibles, special funding, and programs with accuracy.

  • Coordinate Certificates of Insurance requests.

  • Support the broader Risk Management & Security team with additional tasks and projects as needed.

What We’re Looking For

• Strong organizational skills, attention to detail, and ability to follow through on multiple priorities.

• Excellent written and verbal communication skills; comfortable handling phone and email inquiries.

• Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners.

• Ability to review and interpret claims data, legal documents, and spreadsheets.

• Proficiency in Microsoft Excel; comfortable working with large sets of data.

• Sound judgment, discretion, and commitment to confidentiality.

WHAT’S IN IT FOR ME?:

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at Dave & Buster's.
• Paid Time Off (PTO) that increases with tenure.
• 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
• Livongo, SurgeryPlus, and Telehealth benefits
• 401k with company match following 6 months of employment.
• Buster’s Legacy Fund (Support Team Members during difficult Times)
• Employee Assistance Program (EAP) Offerings.
• Work out facility on-site.
• Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

Salary Range:

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We are an equal opportunity employer and participate in E-Verify in states where required.