Title: Brand Manager – Match-Up Promotions (MUP) 

Hybrid 1-2 days out of the Longwood, FL office. | Experience: 2+ years of success in sales or customer services (ASI/PPAI preferred) 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: The Brand Manager plays a pivotal role in supporting IOA Producers by identifying and delivering branded merchandise and print collateral solutions that enhance client marketing strategies. This role requires a deep understanding of promotional products, print production, and supplier networks, as well as the ability to independently manage client relationships and drive business growth. The Brand Manager collaborates closely with Producers and internal teams to ensure seamless execution, client satisfaction, and alignment with IOA’s brand standards. 

 
Key Responsibilities: 

• Client Engagement: Serve as a trusted advisor to clients, independently managing relationships and delivering tailored merchandise and print solutions. 

• Sales Strategy: Collaborate with IOA Producers to identify opportunities, develop proposals, and close new business. 

• Product Expertise: Leverage in-depth knowledge of branded merchandise, apparel, and print collateral to recommend impactful marketing solutions. 

• Supplier Relations: Engage with ASI/PPAI suppliers to source products, negotiate pricing, and stay current on industry trends. 

• Order Management: Oversee quoting, proposals, and order placement using company software systems, ensuring accuracy and timeliness. 

• Issue Resolution: Partner with Brand Consultants to resolve product or service issues, maintaining high levels of client satisfaction. 

• Client Growth: Expand existing accounts through organic growth and cross-selling of additional services. 

• Margin Management: Work with Match-Up to establish client-specific frameworks for margin and product mix. 

• Internal Collaboration: Coordinate with IOA Producers and internal teams to align on service delivery and client expectations. 

• Event Participation: Represent Match-Up at client events, trade shows, and supplier meetings to promote capabilities and build relationships. 

• Training & Support: Act as a subject matter expert, supporting team members and sharing best practices. 

• Brand Alignment: Ensure all deliverables reflect IOA’s brand standards and service commitment. 

• Market Awareness: Maintain a high level of industry knowledge and technical competence. 

• Collections Support: Assist accounting with unpaid invoices and client discount reconciliation. 

• CRM Utilization: Effectively use internal systems to manage client data, track opportunities, and support business development. 

• Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

• 2+ years of success in sales or customer service (ASI/PPAI experience preferred) 

• Strong knowledge of branded merchandise and print production 

• Proven ability to manage and grow client relationships 

• Exceptional communication, customer service, multitasking, presentation, and negotiation skills 

• Highly organized, self-motivated, creative and team-oriented 

• Experience with Adobe Illustrator and industry-specific platforms (Facilis, FedEx Online) preferred 

• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) 

• Skilled in product research using platforms like Amazon, Alibaba, and Google 

• College degree preferred 

 
What We Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Employee stock plan participation 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 
   

What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s)