Job Description:

The Technical Advisor participates in all stages of the implementation lifecycle for exports (discovery, configuration, testing, deployment, post-go-live support) to review technical readiness in the customer's environment, under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the technical components of the NextGen solution, ensuring infrastructure readiness meets specifications, setting and managing customer expectations regarding the technology and how it will reside in the production environment, knowledge transfer to the customer System administrators and IT staff, troubleshooting issues throughout the implementation cycle and identifying risks and communicating issues to the Project Manager.

• Job Responsibilities:

  Document and validate customers’ requirements and map to NextGen functionality.

  Creating a system blueprint and dataflow diagram for each project

  Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production

  Attend internal project meetings and provide status on progress of activities and deliverables.

  Ensure infrastructure meets technical specifications and best practices

  Be a "go-to" resource for specific functional areas for both internal and external users

  SQL scripting to meet customer needs

  Document solutions and contribute to a solutions repository

  Document best practices and share with the Practice

  Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions

  Participate in Continuing Education sessions

  Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

  Education Required:

  Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.

  Experience:

  Required:

  10+ years of experience in healthcare IT in a technical role -- preferably with enterprise solutions.

  Experience with software in a SaaS / Cloud computing environment.

• Knowledge, Skills, & Abilities:

  Ability to read and understand technical specifications from a vendor.

  Ability to analyze vendor feedback and determine root causes and next steps.

  Industry certification in networking, SQL, AWS/Azure, etc.

  Experience with software in a SaaS / Cloud computing environment.

  Customer relationship acumen.

  Ability to engage with multiple projects & customers at the same time and manage priorities.

  Excellent organization, communication, and collaboration skills.

  Ability to lead and facilitate customer workshops and sessions.

  Superior technology and troubleshooting skills.

  Ability and willingness to travel to customer sites as needed.

  Work Environment:

  · Willing to work in US shifts

  · Flexible with shifts and rotation

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.